Member Onboarding & Retention Manager

A Week in the Life

You begin your week by reviewing member lifecycle dashboards: first-year retention, onboarding completion, renewal conversion, and engagement trends. You are looking for signals: where members are dropping off, where engagement is strong, and where the intended journey is not matching actual behavior.

From there, you move into cross-functional alignment. You meet with IT to understand system performance and identify friction points in onboarding or renewal workflows. You meet with Marketing & Communications to evaluate messaging effectiveness and ensure that communications are reinforcing, not confusing, the member journey.

A significant portion of your week is spent working directly across the Membership & Volunteer Engagement department, connecting dots between onboarding, service interactions, community engagement, and chapter participation. You are constantly asking whether members are experiencing a coherent journey, or a series of disconnected interactions.

You also spend time designing and refining member pathways. This includes mapping how members move from induction into engagement opportunities, identifying gaps in personalization, and building solutions that make it easier for members to find value early and often.

Midweek, you shift into retention strategy and execution. You are analyzing churn patterns, identifying at-risk segments, and implementing targeted interventions that improve renewal and long-term participation.

You also oversee membership subsidy and access processes, ensuring programs are operating smoothly, equitably, and in alignment with organizational priorities and Foundation partnership goals.

No two weeks are identical, but the rhythm is consistent: understand the data, identify friction in the member journey, and continuously improve how members experience onboarding, engagement, and retention at scale.

You Would Thrive in This Position If

• You bring three or more years of professional experience in membership, customer or client success, constituent engagement, program management, association management, or a related field, along with a bachelor's degree in a relevant area or an equivalent combination of education and experience.
• You have experience developing, coordinating, or executing onboarding, engagement, retention, renewal, or member lifecycle programs, and you believe onboarding is the most important driver of long-term retention; you treat it as a designed experience, not a transactional checklist.
• You have experience using data, metrics, and reporting to evaluate outcomes, identify trends, and inform decision-making, and you are energized by translating member behavior signals into practical improvements across systems, communications, and pathways. Experience conducting member or constituent analysis and translating findings into actionable recommendations is a meaningful plus.
• You have experience managing multiple projects, timelines, and priorities while maintaining a high level of organization and attention to detail, and you bring demonstrated ability to communicate effectively across written, verbal, and virtual channels with diverse stakeholder groups.
• You have experience collaborating across departments and building effective working relationships with diverse stakeholders, and you are comfortable working across ambiguity where systems, processes, and member journeys are still evolving. Experience within a professional association, membership organization, or nonprofit environment is a meaningful plus.
• You understand that retention is not solved in a single campaign; it is built through consistent experience design across onboarding, engagement, service, and renewal touchpoints, and you naturally look for friction in systems and feel compelled to improve it. Experience supporting membership onboarding, retention, or renewal initiatives at scale and administering membership platforms, CRM systems, or engagement platforms is a valued plus.
• You are motivated by the opportunity to directly influence how members experience value, connection, and belonging from their very first interaction onward, and you see equitable access to membership as both a strategic priority and a mission imperative.

Who We Are

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you’re looking for a place where your work matters and your growth is supported, you’ll feel right at home here.

We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer.

Ready to Join Us?

Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.