Member Experience Coordinator (51987)

Job DetailsJob Location: AMERICAN GEOPHYSICAL UNION - WASHINGTON, DC 20009Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $57,991.00 - $87,612.00 Salary/yearJob Shift: DayJob Category: Admin - ClericalWHY JOIN AGU Our employees are our most valuable assets! You will feel welcomed and supported from the moment you join our team, and you will take part in strengthening and evolving our workplace culture. We offer work-life balance and innovative benefits. Work-life balance: remote-first organization, flexible work hours, unlimited PTO, Flexible Fridays, paid holidays, military leave, parental leave. Benefits: Medical, dental, vision, life Insurance, disability coverage, employee assistance program, wellness, tuition reimbursement, 403(b) retirement plan, FSA, HSA, theft protection, personal and professional development, and much more.   WHO WE ARE The American Geophysical Union (AGU) supports a global community of more than half a million professionals and advocates in the Earth and space sciences. Through broad and inclusive partnerships, AGU aims to advance discovery and solution science that accelerates knowledge and creates solutions that are ethical, unbiased, and respectful of communities and their values. Our programs include serving as a scholarly publisher, convening virtual and in-person events, and providing career support. We live our values in everything we do, such as our net-zero energy renovated building in Washington, D.C., and our Ethics and Equity Center, which fosters a diverse and inclusive geoscience community to ensure responsible conduct. This is an exciting time to work at AGU. Every day we approach our work with a sense of purpose, and we look for others who share that passion and desire for a career with impact.   WHO YOU ARE As the Member Experience Coordinator you will support AGU’s ability to discover, design, and deliver strong member experiences across the global membership community. This role contributes to research and insight generation, experience design, and delivery support to help AGU better understand member needs and translate those needs into meaningful programs, services, and engagement opportunities. This role supports the development and growth of AGU’s global membership community, including helping research, shape, implement, and scale membership experiences that foster scientific peer learning, collaboration, and impact. Through this work, the Coordinator helps bring AGU’s mission to life by strengthening how scientists connect with one another, grow in their careers, and engage with the broader scientific community. This position works closely with the Member Experience team and cross-functional partners to support pilot efforts, gather feedback, coordinate implementation activities, and prepare successful solutions for broader adoption and scale.   WHAT YOU WILL DO Member Discovery, Research & Insight Generation Support and run research activities such as surveys, user interviews, focus groups, feedback review, and environmental scanning to better understand member needs, motivations, barriers, and opportunities across the member journey Analyze and synthesize qualitative and quantitative findings into clear insights, themes, and opportunity areas Help develop summaries, journey observations, and other materials that inform team decisions and experience priorities Support feedback loops that ensure member voices help shape AGU’s work Experience Design & Concept Development Support the translation of member insights into early-stage experience concepts, service improvements, community engagement ideas, and pilot initiatives Contribute to design artifacts such as member need summaries, journey maps, pilot outlines, and concept recommendations Participate in and run co-design sessions and collaborative working meetings with internal stakeholders and members Help ensure proposed solutions reflect member needs, accessibility, inclusivity, and AGU’s mission and brand Global Membership Community & Experience Support Support the research, design, and delivery of AGU’s global membership community experience—including AGU Circles, an innovative peer learning and non-traditional mentoring network—with attention to how members connect, learn, collaborate, and contribute across career stages, disciplines, geographies Help coordinate and support initiatives intended to strengthen scientific learning, collaboration, professional connection, and impact Assist with implementation activities for groups and related community pilots, including participant communication, logistics, tracking, and feedback collection Contribute to documenting lessons learned and identifying what is needed to strengthen, expand, or scale successful community-building approaches Pilot Delivery, Learning & Continuous Improvement Help coordinate early-stage pilots and experiments, including timelines, stakeholder communication, and follow-up activities Support definition of pilot goals, success indicators, and learning questions Gather and organize feedback and performance information to help the team evaluate results and refine future work Maintain documentation of findings, learnings, and recommendations to inform broader delivery and scaling decisions Cross-Functional Collaboration Work closely with Member Experience, Program Operations, Marketing/Communications, Digital/Technology, and other AGU teams to support aligned planning and execution Help connect member insights with program and delivery needs, ensuring smooth coordination across teams Provide operational and coordination support to Member initiatives as neede Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.   WHAT YOU WILL BRING 1 to 3+ years of experience in customer/member experience and user research, as well as program coordination, community engagement, innovation, or a related field Foundational working knowledge in user research, experience design, and service design Proven ability and interest in understanding user or member needs and translating insight into better experiences, programs, or services—with an eye for design Organizational and coordination skills, with the ability to manage multiple tasks, timelines, and follow-up items Ability to gather, organize, and synthesize information into clear observations, themes, and recommendations Strong written and verbal communication skills Ability to work collaboratively with cross-functional teams and adapt in an evolving environment or to emerging business or member needs Comfort with experimentation, iteration, and test-and-learn approaches Interest in community-building, member engagement, and designing experiences that support learning, connection, and impact Curiosity, initiative, and a desire to grow in experience design, innovation, and customer/member-centered work   AGU ESSENTIAL VALUES Accountability: Own it. Excellence: Give your all. Member & Customer Service: Members & Customers first. Teamwork: Together everyone achieves more. Respect-Earn it and give it. Integrity- Do the right thing.   HIRING SPECIFICS We understand that it is unrealistic for candidates to fulfill 100% of the criteria listed in a job posting. However, we encourage you to apply if you meet many of the requirements because we know that skills evolve. If you are willing to learn and evolve alongside us, join our team! Full Time, Exempt position. This remote role is open to candidates living in many U.S. states (excluding WA, OR, and CA at this time). The salary range for this position is Min. $57,991, Mid $72801, Max $87,612 Work Authorization: We will not sponsor applicants for work visas in the US. We care deeply about fairness so you can be ensured that your application will never be judged based on religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, or disability. AGU will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. We are committed to providing inclusive interview experience. If you require reasonable accommodation for any part of the interview process, please let us know and we will work with you to meet your needs. Veterans and people with disabilities are encouraged to apply.