Member Advisor I
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AI Summary
Assist members via telephone and digital channels to resolve inquiries with a focus on one-call resolution. Identify member financial needs and provide appropriate referrals to product specialists while maintaining high service scores.
Job DetailsLevel: EntryJob Location: Administration Building - El Paso, TX 79924Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.77 - $22.21 HourlyJob Shift: DayJob Category: Customer ServiceAssist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union’s Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.
Job QualificationsEDUCATION/CERTIFICATION:
High school diploma or equivalent.
EXPERIENCE REQUIRED:
One (1) year of financial institution experience or two (2) years of call center experience or three (3) years of customer service experience for every year of financial institution experience required.
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