Medical Front Desk / Admin Assistant

This is a remote position.

Responsibilities:

• Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.
  

• Schedule, reschedule, and confirm appointments efficiently.
  

• Respond to patient messages across multiple channels (phone, text, patient portal, email).
  

• Prepare patient charts before appointments, ensuring all information is up-to-date.
  

• Upload scribe notes, lab results, patient handouts, and care plans into the system.
  

• Order and schedule lab tests according to provider instructions.
  

• Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.
  

• Provide service estimates and process patient payments as needed.
  

• Conduct post-visit clarity calls to ensure patient satisfaction.
  

• Lead discovery calls with prospective patients to provide necessary information.
  

• Respond to prospect inquiries via email, phone, and social media.
  

• Create patient education materials and Canva graphics to enhance patient experience.
  

• Receive and send faxes and coordinate patient referrals.
  

• Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.
  

• Support in-office clinic workflows as needed.
  

• Assist the medical team with administrative and operational tasks as required.
  

Requirements

Requirements:

• Strong organizational skills and attention to detail.
  

• Ability to work independently with minimal supervision.
  

• Excellent problem-solving and customer service skills.
  

• Professional, positive, and solution-oriented attitude.
  

• Outstanding time management and task prioritization abilities.
  

• Excellent communication skills, both written and verbal.
  

• Strict adherence to confidentiality and HIPAA standards.
  

• Ability to handle multiple tasks simultaneously while maintaining high accuracy.
  

Qualifications:

• Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.
  

• Previous experience in a medical front desk or administrative role is a plus.
  

• Ability to adapt and be cross-trained in various tasks within the practice.
  

• Proven ability to manage administrative duties while providing excellent customer service.
  

Benefits