Medical Biller - End-to-End RCM | Physical Therapy

Position: Medical Biller - End-to-End RCM |  Physical Therapy  

Position Type: Full-Time
Work Hours: 8:00 AM - 5:00 PM (CST)
Work Days: Monday - Friday
Salary: $5 - $6 per hour (depending on experience)

Workplace: Remote

Preferred Candidate Location: Philippines

About Us:

We are a Physical Therapy Billing Services company seeking a highly organized and detail-oriented Medical Biller to join our team. Our mission is to ensure seamless billing and payment processes while fostering a collaborative and supportive work environment. 

Key Priorities

1. End-to-End Revenue Cycle Management

Operate from an AR report to work claims from commercial, workers' compensation, personal injury, and government payers through completion using payer portals and phone calls to insurance companies. The goal is resolution, not escalation to another team member or department. Must have full end-to-end Revenue Cycle Management (RCM) knowledge.

2. Billing and Claims Resolution

Must have proven billing knowledge of commercial, government, and PIP payers. Must know how to prioritize workflow and ask insurance representatives the appropriate questions to resolve billing issues. Responsibilities include reading EOBs, posting payments, disputing non-payment or underpayment, filing appeals, submitting reconsiderations, following up on claim status, and communicating with clinics for missing patient information.

3. Team-Focused and Self-Directed

Must be team-focused, maintain a positive attitude, accept feedback, and be willing to learn ways to improve efficiency. Must also be able to complete tasks and fulfill billing duties independently without relying on constant direction from a supervisor.

Additional Responsibilities

• Insurance Verification and Authorization
• Coordinating with Healthcare Professionals
• Email or Text Management

Requirements

Qualifications 

• Strong end-to-end Revenue Cycle Management (RCM) knowledge.
• Proven billing knowledge of commercial, government, and PIP payers.
• Experience working AR reports and resolving outstanding claims.
• Experience reading EOBs, posting payments, handling non-payment and underpayment issues, filing appeals, and submitting reconsiderations.
• Ability to communicate directly with insurance representatives and work claims through resolution.
• Ability to prioritize workflow and manage billing responsibilities independently.
• Strong attention to detail and excellent English communication skills.
• Team-focused, positive, and receptive to feedback.
• Experience with medical billing for a physical therapy practice is preferred.
• Experience with insurance verification and authorization is preferred.
• Proficiency with Prompt EMR is a plus but not required.

Team Expectations

We value team unity and collaboration. This role requires a proactive individual who can immerse themselves in the team's culture and foster positive relationships with colleagues.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.