Medical Assistant (MA)

About the Role:

The Medical Assistant (MA) serves as a key member of the oncology care team, providing remote clinical support, patient communication, and care coordination for oncology patients. The MA promotes patient-centered care, supports timely patient communications, and contributes to efficient clinic operations while maintaining the highest standards of quality, safety, and customer service. 

What You’ll Do:

• Addresses patient calls, portal messages, tasks, and emails concerning a wide range of patient care topics in a timely manner. The MA will maintain practice within scope and appropriately escalate patient concerns to licensed clinical team members for assessments, clinical judgment, and interventions requiring professional licensure.
• Follows standardized triage protocols for reporting changes in patient condition to the assigned licensed clinical team member immediately. Does not act independently on clinical observations and has clear escalation and triage protocols.
• Assists with patient scheduling needs, including appointment coordination, follow-up scheduling, and facilitating timely access to care.
• Assists with medication reconciliation by gathering and documenting current medication lists for review by the clinical team
• Collaborates with physicians, advanced practice providers, nurses, and other healthcare professionals via electronic communication or telephone regarding patient care needs.
• Utilizes standardized procedures to support quality patient care and adherence to clinical, safety, and quality improvement standards.
• Distributes pre-approved patient and caregiver education materials; refers complex clinical inquiries to licensed clinical team members.
• Assists with medical records requests, reviewing follow-up records and alerting team members to missing items.
• Coordinates lab and diagnostic tests and orders; tracks results in collaboration with licensed team members.
• Notifies patients of normal or stable laboratory and diagnostic test results following review and authorization by the advanced practice provider, registered nurse, or designee.
• Assists patients with compliance to prescribed treatment plans, supportive care recommendations, and follow-up appointments.
• Promotes patient self-management and personal responsibility for meeting healthcare needs.
• Identifies and accommodates patient disabilities, limitations, language barriers, and other special needs by accessing interpretation services and appropriate support resources.
• Adapts communication style to effectively interact with patients and caregivers from diverse cultural, socioeconomic, educational, and professional backgrounds.
• Assists with prescription refill requests and prior authorization processes as appropriate in collaboration with the clinical team.
• Demonstrates knowledge of organizational policies, procedures, and operational activities that impact patient flow, patient care, and revenue cycle processes.
• Maintains professional competency through ongoing education, required training, and participation in professional development activities.
• Assists with insurance verification and billing processes as needed
• Performs additional duties and responsibilities as assigned.

What You Will Need:

• Required Qualifications:
  • Graduate of an accredited Medical Assistant program.
  • Minimum of two (2) years of relevant healthcare experience, preferably in oncology, hematology, and/or triage.
• Preferred Qualifications:
  • Knowledge of oncology and hematology diseases, treatment modalities, and associated side effects or adverse reactions.
  • Outpatient ambulatory care experience.
  • Experience working in a remote, virtual, or telehealth environment.
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills.
  • Excellent telephone etiquette and customer service skills.
  • Ability to establish and maintain effective working relationships with patients, families, providers, and interdisciplinary team members.
  • Ability to work independently, seek out resources, and collaborate effectively with others.
  • Strong organizational skills with the ability to prioritize workload, manage competing demands, and meet established deadlines.
  • Ability to multitask efficiently while maintaining attention to detail and accuracy.
  • Ability to communicate clearly and professionally with patients, families, visitors, physicians, healthcare team members, administrators, and leadership.
  • Knowledge of patient confidentiality, HIPAA regulations, and professional standards of practice.
  • Demonstrated commitment to patient-centered care and service excellence.
• Computer Skills:
  • Intermediate to advanced computer proficiency.
  • Ability to navigate multiple software applications, electronic medical records, and patient portals simultaneously.
  • Ability to accurately document patient interactions and clinical information in the electronic medical record.
• Working Conditions:
  • Remote/virtual work environment.
  • Frequent use of computers, telephones, headsets, and electronic communication systems.
  • Continuous interaction with patients, caregivers, providers, and healthcare team members through telephone and electronic communication.
  • In a clinical organization, team members may be exposed to time sensitive situations that require timely judgement, escalation, prioritization and coordination 

Who You Are:

• Strong clinical focus. You’re committed to delivering excellent evidence based and trauma-informed clinical care to cancer survivors
• Survivor-centered.  Patients are your “why” for the work - you value building and maintaining meaningful relationships with cancer survivors and thinking creatively about how to improve their care
• High EQ. You pride yourself on being a strong listener, communicator and are able to empathize with people with diverse life experiences
• Go-getter: You’re psyched to roll-up your sleeves, get things done, and don’t mind playing a versatile role on a fast-paced team
• Growth Mindset. You embody a spirit of continuous improvement, actively seek to enhance care programs, and are comfortable sharing insights with clinical leadership 
• Forward thinking. You are interested in fast paced, early stage health innovation and are excited by big ideas and creating impact 

Compensation & Benefits:

• Competitive salary
• Comprehensive medical, vision, and dental insurance
• 401k
• 4 weeks of paid PTO
• WFH stipend
• Wellness stipend
• Team bonding & culture stipend