Medical Assistant

About Synapticure

Synapticure is the largest, most comprehensive specialty care clinic in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care journey for diseases like Alzheimer’s, Parkinson’s, and ALS in all 50 states. 

With a virtual care model, we democratize flexible, specialized care for patients and caregivers across the country. Our team creates personalized guided journeys focused on education and empowerment, while relentlessly working to facilitate access to clinical trials and expert multidisciplinary care providers like neurologists, psychologists, and care coordinators who collaborate to provide comprehensive patient care.

To serve the millions of patients and caregivers living with neurodegenerative diseases, Synapticure requires determined, compassionate team members who are eager to engage patients who would benefit from Synapticure’s care.

About the Role

As a Medical Assistant on our Clinical Support team, you will play an integral role in delivering high quality care to patients with complex neurological conditions. This is not a traditional medical assistant position. You will serve as a trusted clinical partner, working closely with providers and cross-functional teams to ensure patients receive timely, coordinated, and compassionate care.

The ideal candidate has a strong clinical foundation, enjoys solving complex problems, and is eager to develop specialized clinical expertise in neurological care. We value candidates who are proactive, curious, and collaborative. If you are looking to grow your clinical skills within a highly supportive startup environment where teamwork drives exceptional patient outcomes, we would love to hear from you.

The Day to Day

• Act as a trusted partner to providers by managing virtual patient rooming, gathering clinical history, and preparing all necessary documentation for neurology visits.
• Perform and accurately score standardized clinical assessments, including the Montreal Cognitive Assessment.
• Review complex medical records, lab results, and imaging reports to identify clinical gaps and support real-time clinical decision-making.
• Support patients across specialized clinic tracks, including the GUIDE Program and the Anti Amyloid Therapy program.
• Assist in preparing patients for specialty therapies by coordinating required testing and obtaining supporting documentation with infusion centers and imaging facilities.
• Coordinate the collection of medical records, diagnostic testing, and referrals to ensure complete continuity of care.
• Facilitate crucial patient referrals for respite care and home safety assessments to support families in the home.
• Recognize urgent or clinically significant issues and escalate concerns appropriately to providers or other members of the care team.
• Collaborate cross functionally with physicians, advanced practice providers, care coordinators, and navigators to deliver unified, patient centered care.
• Communicate compassionately with patients and caregivers while providing HIPAA compliant advocacy support across insurance, billing, and clinical hurdles. 

Minimum Qualifications

• Active Medical Assistant Certification.
• 2+ years of experience as a Medical Assistant in a clinical setting.
• Strong organizational skills and exceptional attention to detail.
• Exceptional written and verbal communication skills.
• High technical fluency with computer-based work and videoconferencing tools.
• Reliable high speed internet connection and a private, HIPAA compliant remote workspace.

Preferred Qualifications

• 3+ years of experience as a Medical Assistant in a clinical setting.
• Bilingual fluency in English and Spanish is a plus but not required.
• Prior experience working in telemedicine or a virtual care delivery model.
• Experience working within a startup or an organization that has experienced rapid growth and change.
• Prior experience or strong interest in specialized neurological patient care

Pay & Benefits

• Position is full time/non-exempt with competitive pay and benefits package including health insurance offering. Compensation range for this role is competitive depending on the candidate’s level of experience
• Opportunity for growth and development
• 401(k)
• Medical, Dental and Vision coverage for you and your family
• Life insurance and disability
• Remote work stipend

Travel Requirements

This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home. Travel for occasional meetings may be expected.