Clinical Trainer

Title:                 Clinical Trainer

Reporting to: Director, Clinical Training

Location:         North America

We have an exciting opportunity for a full time Clinical Trainer – Aesthetics to join our growing team! Reporting to the Manager, Clinical Training – Aesthetics, the Clinical Trainer, Aesthetics will work with autonomy from their home-based office and travel extensively through North America to train customers on how to use the Venus Concept family of products safely and effectively. Clinical Trainers receive a competitive compensation and benefit package including performance-based incentives.

Responsibilities:

• Provide expert clinical product/technical assistance and training to physicians and their clinical staff on the effective use of Venus Concept’s systems in a manner that leads to meeting and exceeding business goals.
• Manage and strategically prioritize accounts, scheduling, and other clinical training requests effectively.
• Educate existing and prospective customers on all Venus Concept products to optimize effective usage by providing technical and clinical information and in-service or web-based trainings.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team (i.e. TM, BDM and other Clinical Trainers), as well as the Director of Training and Professional Education and other internal and external partners.
• Represent Venus Concept by attending trade shows, conferences, and customer or industry related events to build network and market services.
• Assist in managing the clinical support email box and coverage, provide guidance and feedback to clinical team responses and communications.
• Additional duties include performing administrative work such as managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Conduct re-trainings post clinical complaint event (in person or virtually).
• Stay abreast of the industry and new technologies (especially competitors)
• Stay current on company products instructions for use, best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Communicate any challenges and or issues to Manager, Clinical Training – Aesthetics.
• Other duties and projects as assigned.

Qualifications:

• Academic education shall include RN, LPN, RPN or Aesthetic license.
• Bilingual (Spanish) a plus, but not mandatory.
• Experience in energy-based medical devices is an advantage.
• Previous experience working with or training with capital equipment is a plus.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and oral communication skills as well as the ability to give presentations to a wide spectrum of audiences, both internally and externally.
• Strong time management skills.
• Computer Proficiency (MS Office/Outlook/SalesForce).
• Must have ability to showcase how to perform a treatment and assist others in performing 30–60-minute treatments throughout the course of 6-8 hour training sessions. Standing and continuous motion of both arms is required.
• *Travel primarily within North America. Some international travel as required.

Additional Requirements:

• Must have a valid driver’s license and a valid passport.
• Must travel primarily within territory with some travel within North America and International travel as required.
• Availability and flexibility to work when required, including evenings and weekends.
• Ability to work flexible hours, including some evenings and weekends as needed.
• Support local training and events within a 3hour radius from home remote office.
• Be the first point of contact for Clinical Support and assist in coordinating and assigning clinical trainers to customer training in North America.
• Responsible for organizing and participating in in-house training and new hire orientation sessions including coordinating dates and details with the Events Team, creating agendas, coordinating refreshments and meals and any other details required.
• Managing logistics for Clinical Training events including Venus Academy, Nexthetics, Masters Classes, etc

Compensation:

• Base salary range: $80,000-$100,000
• Benefits: Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and a 401(k) match, among other benefits.

What you will be part of – our Venus Culture

Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision.  At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process. We may use artificial intelligence (Al) tools to support parts of the hiring process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reaches over 60 countries and 9 direct markets. Venus Concept's product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept's hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept is backed by Madryn Asset Management, a leading healthcare investment firm that provides capital to innovative growth-stage healthcare companies offering unique and transformative products and technologies.