Medical and Eldercare Advocate - Remote

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a Medical and Eldercare Advocate to work remotely. This is a full-time, exempt position.

Position Summary:

The Medical and Eldercare Advocate serves as a trusted resource for clients seeking guidance, education, and support in navigating complex healthcare, elder care, and related service systems. This role empowers individuals and families by providing information, advocacy support, and resource coordination to help clients make informed decisions and effectively advocate for their own needs.

What You’ll Do:

• Assist clients in navigating healthcare, elder care, and community support systems.
• Provide education and guidance regarding healthcare services, benefits, care options, and available resources.
• Support clients and family members in understanding healthcare processes and advocating for their own care needs.
• Research and identify appropriate resources, referrals, and support services based on individual client circumstances.
• Maintain accurate documentation of client interactions and resource recommendations.
• Communicate effectively with clients, healthcare providers, community agencies, and other stakeholders while adhering to confidentiality requirements.
• Demonstrate knowledge of healthcare terminology, billing practices, insurance processes, and related healthcare systems.
• Maintain compliance with HIPAA regulations and other applicable privacy and confidentiality standards.
• Exercise sound judgment when addressing sensitive client situations and complex care-related concerns.
• Collaborate with internal teams and external organizations as needed to support client outcomes.

What You’ll Need:

• Bachelor’s degree in Social Work (BSW) or a minimum of five years of related experience in hospital systems, hospice care, geriatric care management, or a closely related field.
• Strong understanding of healthcare systems and care coordination processes.
• Working knowledge of HIPAA regulations, third-party payer systems, CPT codes, and healthcare documentation requirements.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Excellent verbal communication, active listening, and client engagement skills.
• Strong organizational and time-management abilities.
• Demonstrated professionalism, composure, empathy, and sound judgment when working with clients experiencing challenging circumstances.
• Knowledge of medical billing processes and healthcare reimbursement systems.
• Experience supporting individuals with special needs and their families.
• Familiarity with Employee Assistance Program (EAP) services and functionality.
• Experience working with Disability Review Organizations (DROs) and related healthcare advocacy processes.
• Exceptional client service and relationship-building skills.
• Ability to explain complex healthcare information in a clear and understandable manner.
• Strong problem-solving and resource research capabilities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Effective critical thinking and decision-making skills.
• Proficiency with remote communication technologies and standard office software applications.

Company Perks:

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k)-retirement program with a company match
• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds