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You will build, test, and activate automated customer journeys in MS Dynamics while monitoring performance to optimize engagement. Additionally, you will collaborate with cross-functional teams to ensure cohesive omnichannel experiences and leverage AI to enhance content quality.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Marketing CRM & Automation Executive
Location: Bournemouth, United Kingdom
About the role:
You'll help deliver client's digital CRM communications strategy, working with the Marketing CRM & Automation Manager and alongside the Senior CRM & Automation Executive. You'll work independently on journey builds, QA, monitoring and testing, and escalate to the Manager where decisions affect strategy or priorities. You'll use behavioural insight and test-and-learn plans to improve live campaigns. You'll also use AI and automation to increase content volume and improve quality. You'll work closely with colleagues across media, brand, content and creative so that journeys feel cohesive across channels.
What you will be doing:
What you need to be great in this role:
Req ID: 18962
#LI-RW1 #LI-Midsenior #LI-Remote
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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