Market Strategy Analyst I

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career.  We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan 
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Analyst I, Market Strategy is responsible for driving logistics productivity and efficiency in assigned region in partnership with the Regional Field Manager. This role thinks outside the box to create optimal routing of field Teammates’ daily schedule(s) through work optimization software. The Analyst I, Market Strategy challenges and pushes the status quo utilizing analytical skills to optimize the assigned region, lower costs to deliver, coordinate with logistics Teammates, and meet client service level agreements (SLAs).

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop rules to dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements
• Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector
• Analyze reports to understand weaknesses in service delivery and adjust schedules to strengthen timing deficiencies as well as improve profitability
• Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules
• Collaborate with Territory Managers to ensure optimal staffing levels considering fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding
• Develop an intimate understanding of the workforce optimization tool to deliver most of the work without manual intervention
• Leverage reports and data to drive intelligent design of the workforce optimization tool
• Gain detailed understanding of the region to set optimized work areas, designing shifts that maximize revenue and profit, and allowing minimized timing of delivery of a variety of product mixes
• Work in a team to deliver world class service to clients specializing in one region, and collaborate as a team to drive best practices
• Collaborate with logistics Teammate(s) to ensure that both customer and inspector needs are being met.
• Perform additional duties as assigned.

What you will need:

• 4 Year / Bachelors Degree - Transportation, logistics, business, or supply chain management required
• Ability to read, write, speak and understand English.
• Advanced knowledge in Microsoft Excel or other business intelligence software
• Salesforce or Field Service Lightning (FSL) experience a plus.
• Has the ability to prioritize work between business and customer needs
• Diligently attends to details and pursues quality in accomplishing tasks
• Examines data to grasp issues, draw conclusions, and solve problems
• Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
• Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work
• Focuses on results and desired outcomes and how best to achieve them in order to get the job done.

#LI-CR1

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
   

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position. 

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.