The Manager of Site Reliability Engineering will lead and mentor the SRE team while defining strategy, roadmap, and best practices for system reliability. They are responsible for maintaining 99.9%+ availability, managing incident response, and overseeing infrastructure automation and security compliance.
1.
Leadership & Strategy
Lead,
mentor, and grow the SRE team; set clear goals, on-call structure, and career
paths.
Define
and own SRE strategy, roadmap, and best practices aligned with business and
compliance requirements.
Drive
a culture of reliability, automation, and blameless postmortems.
2.
Reliability & Availability
Own
SLAs, SLOs, and SLIs for all production platforms (core banking, APIs,
payments).
Ensure
99.9%+ availability of critical services and lead efforts to eliminate single
points of failure.
Manage
capacity planning, scalability, and disaster recovery (DR/BCP) strategies.
3.
Infrastructure & Automation
Own
and evolve our cloud and on-prem infrastructure (AWS/Azure, Kubernetes, Docker,
Terraform).
Drive
Infrastructure as Code (IaC), CI/CD, and GitOps maturity to enable safe,
frequent releases.
Lead
automation of operational toil, provisioning, and configuration management.
4.
Incident & Problem Management
Own
the incident response lifecycle - detection, escalation, resolution, and
post-incident review.
Build
and improve monitoring, alerting, logging, and observability stacks
(Prometheus, Grafana, ELK/Datadog, PagerDuty).
Act
as final escalation for P1/P2 incidents.
5.
Security & Compliance
Partner
with Security and Compliance to ensure infrastructure meets PCI-DSS, NDPA, CBN,
and ISO 27001 requirements.
Embed
security, secrets management, and vulnerability remediation into SRE practices.
Own
change management and audit readiness for infrastructure changes.
6.
Collaboration
Collaborate
closely with Software Engineering, Product, Security, and Client Success to
ensure reliability is built-in.
Provide
technical guidance to engineering teams on resilient architecture patterns.
Requirements
Experience
5+
years in DevOps / SRE / Infrastructure Engineering, with 2+ years in a team
lead role.
Proven
experience managing highly available, high-transaction systems in fintech,
banking, or large-scale B2B SaaS.
Strong
track record managing production incidents and on-call teams.
Technical
Skills
Deep
expertise in Linux, networking, and distributed systems.
Strong
hands-on experience with AWS (EC2, EKS, RDS, VPC, IAM, CloudWatch) or Azure.
Expert
in Kubernetes, Docker, Terraform, or Ansible.
Proficiency
in at least one scripting/programming language: Python, Go, or Bash.
Experience
with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD).
Solid
understanding of monitoring/observability tools (Prometheus, Grafana, ELK,
Datadog, New Relic).
Nice
to Have
Experience
with core banking systems, payment switches, or ISO 8583.
Experience
with database reliability (PostgreSQL, MySQL, MongoDB, Redis).
Experience
with service mesh (Istio/Linkerd) and chaos engineering.
Soft
Skills
Excellent
leadership, communication, and stakeholder management.
Strong
analytical and problem-solving mindset under pressure.
Ability
to balance operational rigor with delivery speed.
Benefits
Qore provides the rare
opportunity to make history in the financial space for Africa by Africans,
while working with the smartest, brightest & coolest minds in Africa. Our
people & culture team continuously thinks of innovative ways to improve employee
experience and some of the other benefits of working with Qore includes:
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
