Overview

We are seeking a Manager, Product Operations & Delivery to drive the execution of our product roadmap across ViaPath’s enterprise Offender Management System (OMS) platform. This role serves as the operational backbone of the product organization—ensuring that strategy is translated into clear, actionable, and high-quality delivery work.

You will lead the Product Analyst function and oversee the systems, processes, and standards that enable effective backlog management, requirements quality, and cross-functional alignment. This is a highly collaborative role that partners closely with Product, UX, Engineering, QA, Implementation, and Support teams to ensure product initiatives are well-defined, development-ready, and successfully delivered.

This position is ideal for someone who thrives at the intersection of product operations, delivery execution, and team leadership, and who enjoys bringing structure and clarity to complex software environments.

This is a remote based position based anywhere in the contiguous United States.

Responsibilities

Product Delivery & Backlog Management

• Translate approved product roadmap initiatives into structured, trackable delivery work (epics, features, user stories) within Jira
• Maintain a well-organized, transparent backlog aligned to roadmap themes and priorities
• Ensure end-to-end traceability between roadmap initiatives and delivery artifacts in Jira and Confluence

Requirements Quality & Readiness

• Establish and enforce standards for high-quality requirements, including clarity, completeness, testability, and dependency management
• Lead backlog refinement sessions to ensure all work meets “ready for development” criteria
• Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle

Team Leadership & Enablement

• Manage and mentor a team of Product Analysts responsible for functional design, user stories, and documentation
• Provide coaching, workload planning, and performance management to ensure high-quality output and team growth
• Foster consistency in documentation practices, tooling usage, and delivery standards
• Feedback Synthesis & Continuous Improvement
• Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams
• Identify trends, root causes, and opportunities, translating insights into actionable backlog items
• Recommend priorities, scope tradeoffs, and improvements to product leadership based on operational data

Release Coordination & Communication

• Coordinate release readiness activities, ensuring scope completion and stakeholder alignment
• Support release validation and ensure delivered functionality meets defined acceptance criteria
• Draft and publish clear, accurate release notes and supporting product communications
• Develop internal enablement materials such as feature summaries and user guidance

Operational Excellence

• Maintain organized, accessible documentation in Confluence, including requirements, workflows, and decision logs
• Track and escalate risks, gaps, and cross-team dependencies to maintain delivery momentum
• Continuously improve processes related to backlog management, documentation, feedback intake, and release communication

Qualifications

• Bachelor’s degree preferred; equivalent related experience in Business Analysis, Product Operations, Software Delivery, Information Systems, or related fields will be considered in lieu of a degree.
• 8+ years of experience in product analysis, functional analysis, business analysis, or software delivery support within enterprise software environments with a minimum of 2 years of experience directly managing analysts or leading a requirements-focused function, including coaching, performance management, and workload planning.
• Demonstrated ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation suitable for software delivery.
• Strong experience managing backlogs and work tracking in tools such as Jira and maintaining structured documentation in Confluence (or comparable platforms).
• Proven ability to synthesize feedback from Support, Implementation, and other customer-facing teams and convert it into actionable product work with clear recommendations.
• Excellent writing, documentation, and organizational skills with strong attention to detail.
• Experience collaborating closely with UX, Engineering, and QA to ensure functional intent is understood, testable, and delivered as expected.
• Ability to manage multiple priorities, drive clarity across teams, maintain consistent follow-through, and operate confidently in a decision-support role to product leadership.
• Experience with corrections or justice-related software workflows preferred but not required.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.