Manager, Pharmacy Workflow Innovation

CVS Health is on a mission to transform healthcare by simplifying the patient experience and empowering colleagues through innovative solutions that strengthen the connection between our stores, customers, and communities. The Pharmacy Workflow Innovation team within Retail Store Operations identifies, designs, and implements workflow improvements that support business objectives while maintaining regulatory and compliance standards. This role partners across functions including DDAT, Pharmacy Operations, Growth, Regulatory, Legal, Quality & Safety, Field Leadership, and Enterprise teams to deliver data-driven insights and scalable operational solutions that enhance the colleague experience. The successful candidate will help execute strategic initiatives, influence workflow transformation, and support the development of innovative programs that improve pharmacy operations across the enterprise.

Work Location

• This role can be performed remotely from anywhere within the United States, with occasional travel as business needs require.

Primary Job Duties & Responsibilities

• Support the development and execution of strategic roadmaps and project plans, managing assigned deliverables with minimal supervision

• Partner cross-functionally to gather requirements, support solution design, conduct testing and validation, and successfully launch workflow enhancements across the chain

• Identify business challenges and leverage data-driven analysis to develop actionable insights, recommendations, and continuous improvement opportunities

• Support communication, training, and change management efforts by creating field and corporate-facing materials and assisting with field communications

• Manage project-related field support, escalations, risks, and stakeholder communications, including updates to leadership on project progress, opportunities, and challenges

Required Qualifications

• 5+ years of experience in retail pharmacy operations, including experience working in or supporting pharmacy environments, with strong knowledge of pharmacy systems and workflows

• Demonstrated ability to lead initiatives and influence stakeholders without direct authority while effectively collaborating across teams to achieve business objectives

• Strong analytical, problem-solving, and continuous improvement mindset, with experience translating complex data and operational challenges into actionable solutions

• Excellent communication, organizational, and time management skills, with the ability to manage multiple priorities, meet deadlines, and handle sensitive business matters with sound judgment and integrity

• Self-directed, growth-oriented professional with advanced Microsoft Office skills (Excel, PowerPoint, Word, and Outlook), a proven track record of high performance, and flexibility to travel occasionally as needed