Manager, Operations - Client Delivery

Overview:

As a Manger, Client Delivery you will be responsible for leading a team of recruiters and partnering with our client partner to delight key stakeholders in filling critical positions and managing multiple site locations within one of our largest RPO Client in the food servicing industry.  

The primary responsibility will be to partner and support day to day Business Operations activities, including Executive Reporting, Global Operations Governance and Compliance, Strategic Projects, Quality and Assurance initiatives, Business Continuity, and Finance & Control Processes. Interactions include all members of Client teams, Executive Leadership Team, and Internal departments. 

Work Environment

The fast paced environment requires the Client Delivery Manager to have prior success in the following areas:

• Ability to manage a team of 8-14 virtual recruiters
• Strong understanding of sourcing technologies
• Proven success in as a leader in the Staffing industry, specifically with RPO
• Successful track record holding teams accountable to performance goals & service level agreement metrics 
• Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution
• Experience discerning the critical messages and potential solutions to leadership
• Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems
• Solid understanding of end-to-end recruitment processes and best practices for sourcing niche roles in the clinical, scientific and corporate arena’s
• Prior management of Affirmative Action tracking and OFCCP compliance
• Effective written and oral communication skills including ability to deliver presentations

Structured Responsibilities 

Client Team/Customer Service Partnership

Client Team/Customer Service Support responsibility includes (1) providing proactive trending insights regarding volume, issue resolution and performance success (2) responding to Client inquiries, concerns and requests, (3) identifying potential areas of operational improvement, and (4) maintain a high level of Client team satisfaction. 

Internal Team Support

Provide a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal driven success.  RPO combines the delight of the customer with the ability to outperform prior results and metric driven SLA’s.

Reporting

Delivering a story with data is absolutely necessary in this role. The ability to identify issues or quell concerns with graphical presentation of performance data is a key part of this position.  In addition, contribution to monthly and quarterly business reviews will be critical.  Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required as is prior experience with Applicant tracking systems. Experience with enterprise data analytics software preferred.)

Travel

Ability to travel as needed (Up to 10%) to client locations as needed

Salary Range: $80,000 - $120,000 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.