Manager, Integration & Improvement Acute Care

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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Leads the execution of enterprise integration and performance improvement initiatives across Jefferson Health operations. This role serves as an implementation leader and operational partner to enterprise, regional, and local stakeholders, helping translate enterprise strategies into actionable plans, standardized workflows, measurable milestones, and sustainable operational improvements. This position works closely with enterprise business unit leaders, operational leaders, clinical stakeholders, finance, performance excellence, project management, benefit realization teams, and cross-functional partners. This individual leads execution of initiatives and accelerates improvement efforts but does not directly own operational performance goals.



Job Duties

• Integration and Improvement Leadership
  • Lead execution of enterprise integration and performance improvement initiatives in partnership with operational stakeholders.
  • Translate enterprise strategies into practical workplans, milestones, workflows, meeting structures, and implementation tools.
  • Serve as an implementation leader and partner to operational teams, supporting execution and delivery.
  • Partner with stakeholders to identify implementation barriers, escalate risks, and drive timely resolution.
  • Support standardization of leading practices while enabling operational adoption across environments. Help standardize leading practices across facilities while supporting operational adoption at the local level.
• Performance Improvement Execution
  • Lead performance improvement initiatives focused on operational efficiency, capacity, variation, and financial performance.
  • Conduct and support data review, root cause analysis, workflow mapping, opportunity validation, and initiative prioritization.
  • Track milestones, key performance indicators, risks, dependencies, decisions, and action items.
  • Partner with finance and benefit realization teams to support measurement of initiative progress and financial impact.
  • Prepare clear, concise updates for leadership, stakeholders, and cross-functional teams.
• Cross-Functional Collaboration and Stakeholder Engagement
  • Build strong working relationships with enterprise leaders, operational stakeholders, clinical teams, finance, performance excellence, project management, and benefit realization teams.
  • Lead meetings, working sessions, and implementation discussions with cross-functional stakeholders.
  • Drive alignment between enterprise strategy and execution by clarifying expectations, timelines, roles, and deliverables.
  • Collaborate with cross-functional partners when initiatives require coordination or validation.
• Change Management and Adoption
  • Lead and support change management efforts to promote adoption of new workflows, standard processes, and improvement initiatives.
  • Engage stakeholders to understand barriers and support practical implementation.
  • Monitor adoption progress and identify risks to sustainability.
  • Support development of communication materials, implementation guides, dashboards, and stakeholder updates.
  • Foster a culture of accountability, continuous improvement, and execution discipline.

Minimum Qualifications

• Bachelor’s Degree in Business, Healthcare Administration, Nursing, Public Health, Finance, or related field.
• 5 years in operations, performance improvement, healthcare consulting, project management, integration management, or related fields. and
• Experience working with enterprise and operational teams to drive improvement initiatives.
• Strong understanding of operations and performance improvement methodologies.
• Demonstrated ability to lead workplans, coordinate stakeholders, analyze data, and drive implementation.
• Operations Expertise: Understanding of operational workflows and performance drivers.
• Enterprise Integration: Ability to align initiatives across multiple teams and stakeholder groups.
• Performance Improvement: Experience leading and supporting improvement initiatives and implementation.
• Analytical Skills: Ability to review data, identify trends, and support action-oriented recommendations.
• Project Management: Strong ability to manage timelines, milestones, risks, and dependencies.
• Stakeholder Leadership: Ability to engage leaders, operators, clinicians, and cross-functional partners.
• Change Management: Ability to lead adoption of new processes and workflows.
• Communication: Strong ability to communicate progress and insights to stakeholders.
• Execution Discipline: Demonstrated ability to manage priorities and deliver measurable results.

Preferred Qualifications

• Master’s Degree in Business, Healthcare Administration, Public Health, Nursing, Finance, or related field.
• Experience in management consulting, enterprise transformation, or performance improvement. and
• Experience working across multi-site operations to drive operational and financial performance.
• Experience with Lean, Six Sigma, project management, change management, or other formal performance improvement methodologies.
• Supplemental experience in revenue cycle, supply chain, finance, or population health.

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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