Manager, Franchise Relicensing & Contract Services

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Memphis, TN, or Remote

This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! As a Manager of Franchise Relicensing and Contract Management Services, you will be responsible for strengthening owner relationships, negotiating and processing the change of ownership, re-licensing of existing franchise agreements, various franchise agreement related amendments and responsiveness to owner requests related to relicensing, Product Improvement Plans (PIPs) and change of ownership.

What you'll do during a typical day:

• Process documentation for Change of Ownership (COO), relicensing and room additions.
• Monitor PIPs progress to ensure readiness for Franchise License Agreements (FLA) distribution.
• Coordinate with Legal Development to track and support the franchise application process, ensuring execution meets franchisee expectations and business timelines.
• Support our teams with relicensing decisions and collaborate with brand and development teams to assess expiring licenses and plan replacements.
• Negotiate and prepare term sheets for franchised properties, prioritizing high impact assignments.

How you'll collaborate with others:

• Work directly with Senior Management across Hilton departments including: Brand, SVP's, AVP's, owners, buyers, brokers, 3rd party management companies, lenders, outside legal counsel, and escrow companies to develop procedures addressing complex franchise-related issues.
• Oversee the processing of Change of Ownership (COO) and relicensing applications, working with owners, buyers, and sellers. Represent Hilton at industry events to foster franchise owner relationships.
• Partner with Brand teams to address and resolve issues affecting franchise agreements, aligning with brand standards and business objectives.

Projects you'll take ownership of:

• Participate in Distressed Assets and Quality Assurance Committee meeting.
• Maintain departmental reports and ad hoc updates for senior leadership.
• Schedule meetings with owners, brokers, management companies, and Hilton departments.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of work experience in the Hospitality or Real Estate industry
• Experience with franchise relicensing and contract management service processes
• Travel up to 15%

It would be useful if you have:

• Experience using Salesforce
• BA/BS Bachelor's Degree or experience in lieu of
• Five (5) years of Hotel Industry experience and experience with franchise relicensing and contract management service processes

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $70,000 – $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

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