Manager - Equipment Services

Equipment Services Manager

The Equipment Services Manager oversees the operational support, lifecycle management, and strategic planning of clinical equipment across 260+ retail optometry locations. This role serves as the primary liaison between clinics, vendors, service providers, and leadership to ensure equipment reliability, preventive maintenance compliance, and minimal disruption to patient care.

The position is responsible for managing equipment performance, coordinating repairs and replacements, supporting clinic expansion projects, and driving scalable processes related to inventory, vendor management, and capital planning. This role requires strong technical knowledge, operational leadership, and the ability to balance day-to-day clinic support with long-term strategic initiatives.

Key Responsibilities

• Oversee equipment support and service coordination for 260+ clinic locations
• Serve as the primary escalation point for equipment repairs, troubleshooting, and replacement planning
• Manage equipment lifecycle activities including warranties, preventive maintenance schedules, and inventory tracking
• Analyze service trends and costs to support strategic “repair vs. replace” decisions for high-value diagnostic equipment
• Partner with leadership on budgeting, quotes, purchasing guidance, and capital planning initiatives
• Build and maintain relationships with equipment vendors, distributors, and service providers
• Coordinate with IT, Facilities, Operations, and Construction teams on remodels, relocations, and new office setups
• Develop scalable processes, reporting tools, and tracking systems using Microsoft Teams and equipment management platforms
• Support clinic operations by minimizing downtime and ensuring timely resolution of equipment issues

Qualifications

• 5+ years of experience in optometry, ophthalmology, healthcare operations, or clinical equipment management
• Strong technical knowledge of optometric and ophthalmic diagnostic equipment
• Experience managing projects, vendor relationships, or multi-site operational support
• Strong troubleshooting, organizational, analytical, and communication skills
• Proficiency with Microsoft Office, Microsoft Teams, and equipment tracking systems
• Ability to work independently and effectively in a fully remote environment

Preferred Attributes

• Strategic and process-oriented mindset with strong accountability
• Collaborative, service-focused approach supporting clinicians and field teams
• Ability to balance operational urgency with long-term planning and execution

Benefits

Competitive compensation package including medical, dental, vision, life insurance, disability coverage, generous PTO, paid holidays, and 401(k).