Manager, Epic Training for Oak Street Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As the Manager, Epic Training, you will play a critical role in supporting our Oak Street Health patients, providers and business by driving the hands-on execution and sustainment of a high-performing Epic Super User network. Additionally, the position serves as the primary liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team, ensuring strategic alignment across both teams.

Finally, the Manager is tasked with delivering high-quality Epic training sessions to clinical and non-clinical staff alike as needed. Through meticulous program operations, relationship management, and training facilitation, this role ensures all staff receive effective Epic training and ongoing support across all regions.

Required Qualifications

Program/project management: Minimum of 5 years of experience in program coordination, program management, or project management (preferably within healthcare or IT)

• Training facilitation & logistics: Must possess demonstrated training facilitation or classroom instruction experience

• Training coordination: Proven experience coordinating logistics for training, adoption, or support programming

• Stakeholder engagement: Proven experience executing programs that engage large, distributed stakeholder groups

• Strategic collaboration: Demonstrated ability to manage complex relationships and serve as a full-time liaison between large enterprise teams to ensure logistical coordination

• Communication & detail: Exceptional attention to detail with clear, professional verbal and written communication skills focused on coordination and information delivery

• Attendance & Adaptability: Regular and reliable attendance is an essential function of this role. Must perform any additional tasks as directed by supervisor or manager, including remote workspace coordination and potential travel requirements.

Education

• Bachelor's degree required
• Prior Relevant Work Experience 5-8 years

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:
 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
 

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.