Manager, Digital Product Management - Workshop Operations

Overview 

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As the Manager, Digital Product Management – Workshop Operations, you will lead the strategy, execution, and ongoing evolution of Scout's digital workshop operations ecosystem. 

You will lead the Workshop Operations product domain and be responsible for delivering solutions that enable efficient and scalable service operations across Scout's retail network. This includes ownership of Dealer Management System (DMS) strategy, third-party integrations, service operations workflows, and Mobile Service capabilities.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Team Leadership & Product Delivery 

• Manage Technical Product Managers supporting Workshop Operations initiatives. 
• Translate business objectives into clear priorities, work plans, and deliverables for the team. 
• Provide day-to-day leadership and guidance to support successful product execution. 
• Ensure alignment across stakeholders and teams to maintain delivery timelines and business objectives. 
• Foster a collaborative, customer-focused culture centered on accountability and continuous improvement. 

Workshop Operations Products 

• Support the development and execution of the Workshop Operations product roadmap, aligning priorities with broader Aftersales and Retail Operations objectives. 
• Lead delivery and continuous improvement efforts for Dealer Management System (DMS) integrations and Workshop Operations platforms. 
• Partner with business stakeholders to identify opportunities for operational efficiency, automation, and process improvement. 
• Ensure products effectively support service advisors, technicians, field service personnel, and retail operations teams. 
• Monitor product performance and prioritize enhancements based on business and user feedback. 

Vendor Management & RFP Processes 

• Lead the evaluation, selection, and implementation of technology solutions and external partners, ensuring alignment with business objectives, operational requirements, and long-term scalability needs. 
• Define business requirements, evaluation criteria, and vendor selection frameworks. 
• Coordinate vendor evaluations, product demonstrations, capability assessments, and proof-of-concept activities. 
• Partner with Procurement, Legal, IT, and business stakeholders throughout the vendor selection process. 
• Manage relationships with technology vendors and support ongoing operational reviews, issue resolution, and improvement initiatives. 

Integration & Operational Coordination 

• Coordinate the successful delivery of integrations between Scout's digital products and third-party systems. 
• Partner with Software Engineering and IT teams to support reliable data flow, system performance, and operational stability. 
• Help identify and resolve product, process, and integration challenges impacting service operations. 
• Ensure solutions align with business requirements, operational processes, and enterprise technology standards. 

Cross-Functional Collaboration 

• Work closely with Aftersales Business, Retail Operations, Customer Support, IT, Engineering, and Finance stakeholders. 
• Build consensus across functional teams to align priorities, scope, and delivery expectations. 
• Communicate product updates, risks, and dependencies to stakeholders and leadership. 

Operational Excellence 

• Manage operational readiness planning for Workshop Operations products, ensuring systems, processes, stakeholders, and support structures are prepared for launch and future scale across Scout's retail network. 
• Establish and track KPIs for Workshop Operations products and initiatives. 
• Monitor product adoption, operational performance, and user feedback to identify improvement opportunities. 
• Identify risks and dependencies that may impact delivery timelines, proactively drive mitigation activities, and escalate issues to senior leadership. 

Location & Travel Expectations:

• This role will be remote.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 7+ years of professional experience, including at least 2+ years of Product Management experience. 
• Experience delivering enterprise software, operational platforms, service management solutions, or digital business systems. 
• Experience working with third-party technology vendors and integration partners. 
• Experience supporting software evaluations, vendor selection activities, or RFP processes. 
• Experience in Automotive Aftersales, Workshop Operations, Retail Operations, Dealer Management Systems, or related industries is strongly preferred. 

Leadership & Skills 

• Proven ability to lead teams and deliver results in fast-paced, evolving environments. 
• Comfortable operating in ambiguous environments with evolving requirements and competing priorities. 
• Demonstrated experience supporting the delivery of new products, platforms, or operational capabilities in early-stage or high-growth organizations. 
• Strong analytical and problem-solving skills with the ability to evaluate multiple factors and determine appropriate actions. 
• Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments. 
• Proven ability to deliver outcomes within highly constrained environments while navigating complex enterprise architectures, system dependencies, integrations, and competing priorities. 
• Strong stakeholder management and consensus-building skills across cross-functional teams. 
• Excellent written, verbal, and presentation communication skills. 
• Data-driven mindset with the ability to leverage metrics and user feedback to guide decisions. 

Technical Expertise 

• Working knowledge of system integrations, APIs, cloud platforms, and enterprise application ecosystems. 
• Familiarity with Dealer Management Systems (DMS), service operations platforms, warranty systems, or technician-facing tools preferred. 
• Experience translating business processes and operational workflows into product requirements. 
• Experience working with Agile delivery teams and tools such as Jira and Confluence. 

Education 

• Bachelor's degree in Computer Science, Engineering, Business, or a related field. 
• MBA or advanced technical degree preferred. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = $154,000 - $187,000

Internal leveling code: M8