Manager, Coding Intelligence - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  

This role is responsible for driving performance across Optum’s Coding Intelligence print and digital product lines, with direct accountability for revenue execution, operational performance, and vendor management. The position owns quota delivery, oversees production and customer service operations, and ensures alignment between sales, fulfillment, and partner execution to meet revenue and service expectations.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:  

Revenue & Quota Ownership

• Own and deliver quota across print (books) and electronic (digital) product lines
• Drive revenue performance through pipeline management, renewals, and new business development
• Ensure solid execution across both print and digital revenue streams
• Monitor performance and take action to close gaps against quota
   

Team Leadership

• Lead and develop a team of 6 direct reports
• Provide coaching, performance management, and deal support
• Drive accountability for individual and team performance against revenue and operational goals
   

Vendor Management & Oversight

• Oversee and manage third-party vendor for small account management/customer service 
• Direct 50 indirect resources supporting customer service and small account management
• Ensure performance aligns to SLA expectations and customer service standards
• Serve as co-owner of third-party vendor print relationship 
• Support coordination of print production and fulfillment processes
• Ensure vendor performance meets capacity, quality, and timeline requirements
   

Operations & Execution

• Manage execution across both print and digital channels
• Ensure alignment between sales demand, production capacity, and delivery performance
• Drive consistent execution of fulfillment and customer service operations
• Address operational gaps impacting throughput, SLA adherence, or customer experience
   

Cross-Functional Leadership

• Partner with product, marketing, and operations teams to align on: 
• Sales strategy
• Product delivery
• Customer experience
• Act as escalation point for issues impacting revenue performance or delivery
   

Key Performance Metrics

• Monthly and quarterly quota attainment 
• Revenue performance across product lines
• SLA adherence across operations and customer support
• Customer satisfaction
• Vendor performance against defined expectations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 10+ years of sales leadership experience with quota responsibility
• 10+ years of experience leading and developing direct and indirect teams
• 5+ years of experience managing third-party vendors or outsourced teams with accountability for performance

Preferred Qualifications: 

• Experience operating cross-functionally across sales, operations, and product teams
• Solid communication and leadership skills, with the ability to influence internal and external  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $ $75,000 to $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.