Manager - Clinical Operations - Global

As the Clinical Manager, you’ll lead and inspire a high-performing clinical team who delivers virtual EAP mental health services for our portfolio of customers. In this full-time remote role, you’ll be responsible for the operational health, clinical quality, and team performance of your assigned programs—ensuring our services are delivered with excellence, consistency, and compassion. You’ll empower your team to provide meaningful care in dynamic environments, applying strong clinical judgment, adaptability, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you’ll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health’s mission to eliminate every barrier to mental health.

This is a fully remote position with a required work schedule of Monday through Friday, 4:00 a.m. to 12:00 p.m. ET (10:00 a.m. to 6:00 p.m. CEST). Applicants should apply only if they are able to consistently work these hours. We welcome applications from candidates both within and outside the United States.

What you’ll be doing:

• Supervise and lead clinical team members delivering services to a portfolio of customers
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services,  including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

What success looks like: 

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Clinical quality performance

What you'll bring:

• 3+ years of leadership and management experience, including supervision of teams of 15+
• 10+ years of experience in behavioral health, including experience in EAP and management consultation and management of a geographically dispersed team.
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN etc.)
• Track record of building and growing high performing teams and mentoring frontline team members
• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including longitudinal care management
• Excitement about working in a rapidly changing organization
• Experience with telephony and documentation tools and systems
  

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future