Manager, Business Systems
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AI Summary
WatchGuard is seeking an experienced Manager of Business Systems to own the sales system architecture and data management of our go-to-market technology stack, primarily Salesforce and Outreach, along with other sales tools as needed. In this role you will design scalable, well-integrated systems, safeguard data quality and governance, and partner closely with Sales, Revenue Operations, Marketing, and IT to enable an efficient, data-driven global sales organization. This hands-on leadership role is central to supporting WatchGuard’s channel-driven, two-tier GTM model and global customer base.
\n- System Architecture: Own the architecture, configuration, and overall design of the GTM tech stack, primarily Salesforce and Outreach; ensuring scalable, integrated, and reliable systems that support the global sales organization.
- Data Management: Define and enforce data models, data quality standards, and governance across sales systems, including enrichment sources such as D&B and ZoomInfo.
- Integrations & Data Flow: Oversee the integration structure between sales tools and the broader data ecosystem, including the Snowflake data warehouse, to ensure clean and consistent data flow.
- Process Optimization: Identify gaps and bottlenecks in sales workflows and implement system enhancements and automation to improve efficiency, accuracy, and adoption.
- Cross-Functional Collaboration: Partner with Sales, Revenue Operations, Marketing, and IT to translate business requirements into scalable system solutions.
- Tool Evaluation & Roadmap: Assess, recommend, and onboard new tools as needed, maintaining a forward-looking systems roadmap aligned to GTM strategy.
- Team Leadership: Mentor and guide business systems analysts and administrators while remaining hands-on, ensuring consistent execution and professional development.
What You Bring:
- BS in Computer Science or equivalent work experience.
- 5–7 years of experience in business systems, revenue operations, or sales systems administration.
- Hands-on Salesforce administration expertise (Salesforce Administrator certification preferred).
- Strong data modeling skills and proven experience managing data quality across sales systems.
- Experience with Outreach and sales engagement platforms, plus data enrichment tools such as D&B and ZoomInfo.
- Proficiency with Snowflake or a comparable cloud data warehouse, including strong SQL skills.
- Excellent analytical, problem-solving, and communication skills.
Bonus If You Have:
- Experience supporting a high-growth SaaS or subscription-based company with a channel-led, two-tier distribution, or hybrid GTM model.
- Salesforce Advanced Administrator, Platform App Builder, or related certifications.
- Experience with CPQ, marketing automation, or BI/analytics tools (e.g., Tableau or Power BI) and integration platforms.
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect more than 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
WatchGuard is headquartered in Seattle, Washington, with team members working remotely and in offices worldwide.
Our company culture places an intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our Core Values: Accountability, Community, Belonging, Action, Innovation, and Customer-Centric. Learn more about our company culture at www.watchguard.com/wgrd-careers.
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws. Our equal employment opportunity (or EEO) policy focuses solely on the talent, hard work, contributions, and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions. We consider focusing on an employee's protected characteristics rather than on talent, hard work, and actual work results to violate our EEO policy. As an Equal Opportunity Employer, we are committed to a diverse workforce. WatchGuard participates in E-verify.
WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
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