Manager, Account Follow-Up Services

Are you a leader who loves improving financial health and building great client relationships? We're looking for an experienced and strategic Manager, Client Revenue & Relationship Optimization to lead our team. In this key role, you'll help us make our revenue cycle better, keep clients happy, and create new strategies that help our company succeed.

This job is more than just follow-up; it's about smart account management, improving how we work, and helping a team do its best. If you enjoy a fast-paced environment, think analytically, and always look for ways to improve, we invite you to make a real difference with us.

What You'll Do:

• Lead Your Team: Guide and develop a high-performing team. You'll set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones.
• Improve Processes: Create and refine smart ways to manage client accounts and collect revenue more effectively. You'll standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once.
• Analyze Performance: Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients. You'll work to improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them.
• Manage Clients & Partners: Be the main contact for clients and a trusted advisor. You'll build strong ties with sales, finance, client services, executives, and clinical teams. You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals.
• Ensure Compliance: Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust. This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules).
• Stay Current: Keep up with industry trends, new rules, and technology to keep us competitive and help guide our decisions.

What You'll Bring:

• Experience: At least 5 years of growing experience in account management, revenue cycle management, or a similar client-facing financial role. This includes at least 2 years in a leadership or supervisory position.
• Education: A Bachelor's degree in Business Administration, Finance, or a related field.
• Skills:
  • Revenue Cycle Management (RCM) Expertise:
    • Good understanding of all RCM steps: front-end, coding, billing, accounts receivable (AR), denial management, and collections.
    • Knowledge of how different payers work, payment methods, and contract management.
    • Familiarity with CPT, ICD-10, HCPCS codes, and medical coding rules.
    • Understanding of healthcare compliance and regulations (HIPAA, CMS, payer rules).
    • Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks).
    • Proven success leading hospital revenue cycle operations and managing performance based on industry standards.
  • Leadership:
    • Excellent leadership skills, with proven experience guiding, coaching, and developing teams.
    • Able to set expectations, conduct reviews, and ensure accountability.
    • Experience managing teams that work across different departments and remotely.
    • Good at managing change and keeping teams engaged, building a culture of quality and continuous improvement.
  • Performance & Analytics:
    • Strong analytical and problem-solving skills. You can understand RCM data and turn it into smart actions.
    • Experience tracking and improving key metrics like denial rates, AR days, aging percentages, and cash collections.
    • Able to find the root cause of problems and put solutions in place.
    • Skilled at presenting data and performance reviews to clients at an executive level, using clear visuals.
  • Process Improvement:
    • Experience improving and standardizing RCM processes.
    • Able to spot risks, gaps, and chances to automate or make things more efficient.
    • Strong project management skills, able to handle many projects at once.
  • Communication:
    • Excellent verbal and written communication skills, able to influence people at all levels.
    • Can explain complex RCM data clearly to clients.
    • Strong presentation skills, with a confident presence in client and executive meetings.
  • Technology:
    • Proficient with MS Excel, PowerPoint, and reporting tools.
    • Experience working with and improving various EMR and Clearinghouse platforms.
  • Professional Qualities:
    • Highly organized and good at managing time.
    • Pays close attention to detail, able to work on both big-picture strategy and daily tasks.
    • A problem-solver who takes action.
    • Proactive, focused on results, and deeply committed to client satisfaction and operational excellence.
    • Able to thrive in a fast-paced, client-focused environment.
• Travel: You might travel occasionally (10-20% per year) for client meetings, conferences, or team events.

Why Join Us?

This is a great chance to take on a leadership role where your strategic thinking and operational skills will directly impact our financial health and client relationships. You'll lead a dedicated team, drive meaningful change, and play a big part in our company's continued growth. We offer a supportive environment, chances to grow professionally, and the opportunity to truly make a difference.

Ready to lead, innovate, and inspire? Apply today!

Salary Range

The hiring range for this role is $70,000 to $90,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.

About Us

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.