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The concierge will act as the primary point of contact for guests, coordinating personalized travel services and local experiences. They are responsible for building a network of local providers, negotiating rates, and managing service delivery for guests.
Casita is hiring a Pre-Arrival Luxury Concierge to help guests have an exceptional stay on their next trip to Mexico.
This is a remote, guest-facing role for someone who knows Mexico well, is bilingual (Spanish and English), and is organized, resourceful, warm, and confident selling and coordinating premium travel services.
Reach out to guests after they book and become their concierge lead
Learn each group’s needs and recommend relevant services
Coordinate services such as airport transfers, groceries, chefs, boat/yacht trips, celebrations, and local experiences
Build and maintain a trusted network of local providers across our destinations
Work with on-site property teams to confirm what is available for each home
Negotiate provider rates and commission structures
Track requests, bookings, service delivery, and commissions
Deep, first-hand knowledge of Mexico - you've spent significant time here and know the difference between Puerto Escondido, Valle de Bravo, Todos Santos, Cabo, etc. without looking it up
Experience in hospitality, concierge, travel, sales, vacation rentals, or client service
Bilingual professional fluency in Spanish and English with strong written communication skills
Comfortable working remotely and coordinating across Mexico
Sales or commission-based service experience is a plus
Flat fee per confirmed Casita booking handled
Commission on concierge services sold
Flexible remote role with room to grow as booking volume increases
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