Loyalty Lead Consultant (f/m/d)

Location: Spain | Remote
Occasional travel to the office or to customer appointments

Focus: Loyalty Programs & Promotion Engine

Your Role with Us:
As a Loyalty Consultant, you will take ownership of the design, implementation, and continuous development of loyalty and promotion solutions.

You will act as the main point of contact for our clients on all topics related to loyalty strategies and incentive mechanisms. You analyze complex requirements and translate them into scalable, high-performing loyalty architectures. By combining strategic loyalty expertise with technical understanding, you ensure sustainable business impact and long-term customer retention.

Project Work & Implementation

• Independently plan, manage, and execute loyalty projects

• Analyze, structure, and prioritize client requirements in the context of loyalty and promotions

• Design and implement loyalty programs (e.g., points-based, tiered, cashback, or referral models)

• Implement promotion mechanics (discounts, coupons, incentives)

• Define data models and integration requirements (e.g., CRM, e-commerce systems, CDP)

• Manage technical interfaces in close collaboration with development teams

• Conduct testing, quality assurance, and support go-live phases

• Ensure user adoption and continuously optimize loyalty initiatives

Loyalty Strategy & Client Development

• Conduct discovery workshops and requirement analyses with a focus on customer retention and monetization

• Develop loyalty and promotion strategies, including roadmaps and effort estimations

• Present concepts to both expert and management audiences

• Deliver system demos and client training sessions

• Advise on data-driven optimization of loyalty programs and campaigns

• Support pre-sales activities, including proposals and pitch processes with a loyalty focus

What You Bring:

• Several years of experience in CRM, loyalty, or marketing automation

• Strong knowledge of Talon.One, EagleEye, or comparable promotion/loyalty tools

• Experience in integration projects, as well as working with data structures and APIs

• Confident handling of relevant KPIs (e.g., Customer Lifetime Value, Retention Rate, Redemption Rate)

• Experience facilitating workshops and managing client projects

• Structured and self-driven way of working

• Strong communication skills across both expert and management levels

• Excellent English language skills

What Matters Most to Us

• Customer-centric mindset and strong consulting skills

• High quality standards and a strong sense of ownership

• Team spirit and proactive communication

• Analytical and solution-oriented mindset

• Motivation to strategically advance loyalty technology

What We Offer:

• Attractive compensation package including variable components

• Flexible working models and remote work options

• A highly experienced, collaborative team with real knowledge sharing

• Challenging projects with strategic relevance

• Long-term career perspective with clear advancement opportunities

• Modern ways of working, short decision-making paths, and minimal internal politics