The Loan Coordinator is responsible for setting up and maintaining mortgage loan files, including ordering third-party services and tracking milestones. They will also review documentation for accuracy, manage the team inbox, and provide general administrative support throughout the processing lifecycle.
Loan Coordinator - US Mortgage
Department: Operations
Employment Type: Full Time
Location: Client
Compensation: ₱35,000 - ₱45,000 / month
Description
We are looking for a detail-oriented and organized Loan Coordinator with US mortgage experience to support the loan process from initial file setup through processing. The ideal candidate will have hands-on experience with mortgage file management, ordering third-party services, reviewing and organizing loan documentation, and keeping loan files and milestones up to date.
This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple loan files while ensuring all required documents and order-outs are completed accurately and on time.
Key Responsibilities
Set up and maintain mortgage loan files accurately and efficiently.
Review and organize loan documentation to ensure files are complete and properly documented.
Complete required file setup notes and maintain accurate loan information.
Monitor loan milestones and update files as they progress through the processing workflow.
Move loan milestones to the appropriate processing stages as needed.
Mark files ready for initial disclosure documents when requirements are met.
Order and track required third-party services and documentation, including:
Title orders
WVOE (Written Verification of Employment)
VVOE (Verbal Verification of Employment)
Master insurance
Payoff statements
VOR (Verification of Rent)
Transcripts
Appraisals
Inspections
EOI (Evidence of Insurance)
RCE (Replacement Cost Estimate)
Invoices
Follow up on outstanding orders to ensure timely completion.
Review received documentation for accuracy and completeness and address discrepancies when necessary.
Pull USPS information and flood certificates.
Pull Demotech information as required.
Complete and maintain file contacts.
Complete insurance certificate snapshots.
Complete required processing information for order-out screens.
Assist with maintaining accurate and up-to-date loan documentation throughout processing.
Manage and organize the loan coordinator's inbox and calendar.
Monitor incoming requests, documents, and notifications.
Prioritize tasks and follow up on outstanding items.
Maintain accurate records and ensure important deadlines are not missed.
Provide general administrative support to the mortgage team as needed.
Skills, Knowledge and Expertise
2+ years of experience in the US mortgage industry, preferably in loan coordination, mortgage processing, or a similar role.
Hands-on experience with mortgage loan file setup and order-outs is required.
Experience ordering and tracking title, insurance, employment verification, payoff, appraisal, inspection, and other mortgage-related documents.
Familiarity with the mortgage loan processing lifecycle.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple loan files and competing priorities.
Strong follow-through and ability to meet deadlines.
Comfortable working independently in a remote environment.
Experience with Encompass or other mortgage loan origination systems is preferred.
US mortgage processing or loan coordination experience
Encompass experience
Strong document management skills
Order-out and vendor coordination experience
Knowledge of mortgage terminology and processing requirements
Strong administrative and organizational skills
Proficiency with email, calendars, and other productivity tools
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