Lien Resolution Associate

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

We're seeking a detail-oriented and collaborative Lien Resolution Associate to join our team in a remote position based in Costa Rica. In this role, you'll play a vital part in helping injured clients retain more of their settlement by negotiating medical balances and moving cases toward successful disbursement. If you're passionate about negotiation, take ownership of your work, and excel at managing high-volume caseloads with precision and empathy, we'd love to hear from you.

• Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures, applying strategic negotiation techniques to achieve favorable outcomes
• Review medical bills, verify outstanding balances, and obtain supporting documentation with meticulous attention to detail
• Submit reduction requests, follow up consistently with providers, and secure written confirmation of negotiated agreements
• Maintain accurate and organized records of balances, negotiations, agreements, and case status in legal case management software
• Coordinate proactively with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement
• Manage a high-volume reductions caseload independently from initial balance verification through written agreements and closing coordination
• Meet performance expectations for negotiated reductions, turnaround times, productivity, and accuracy
• Refer legal questions and disputed liens requiring legal analysis to the appropriate attorney, demonstrating sound judgment and decisiveness
• Communicate transparently with all stakeholders, providing clear updates on case progress and negotiation status

Qualifications

• Minimum 2 years of recent, hands-on plaintiff personal injury lien reduction or medical bill negotiation experience supporting a U.S. law firm
• Proven direct experience negotiating with hospitals, medical providers, and collection entities, with the ability to articulate your negotiation strategies and document results
• Demonstrated ability to independently manage a high-volume reductions caseload from balance verification through written agreements and closing coordination
• Fluent in English and Spanish with strong verbal and written communication skills in both languages
• Proficiency with legal case management software and proven ability to work independently in a remote environment; Litify experience preferred
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines
• Strong analytical and problem-solving abilities with meticulous attention to detail
• Reliable internet connection, a personal computer, and access to a quiet, professional workspace
• Ability to work collaboratively with attorneys, staff, and external providers while maintaining professional boundaries
• Resilient and goal-oriented mindset with the ability to handle challenging negotiations with empathy and assertiveness

Additional Information

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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