Licensed Customer Service Professional
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AI Summary
The role involves managing inbound client calls and assisting with policy changes for auto, home, and other insurance lines. Additionally, the specialist provides billing support and ensures all interactions comply with state and Allstate guidelines.
Position Overview
The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.
Key Responsibilities
- Answer and manage incoming client phone calls in a professional and friendly manner
- Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
- Provide clear explanations of billing statements, payments, and account balances
- Process customer requests accurately and in a timely fashion
- Ensure compliance with state and Allstate guidelines in all client interactions
- Support the agency team with administrative and service-related tasks as needed
Qualifications
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Active Pennsylvania Property & Casualty License (required)
- Prior experience in insurance customer service or related field preferred
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks
- Proficient with basic computer systems and agency management software (training provided)
Schedule & Compensation
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Part-Time Position (Looking for help 2 days/week)
- Competitive hourly pay, with opportunity for growth within the agency
Why Join Us?
At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule.
This is a remote position.
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