Legal CSR (Spanish Bilingual - Outbound)

• Perform all other duties as assigned and required
• Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
• Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)
• Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies.
• Maintain good attendance by being present and available during assigned shifts
• Submit planned leave requests 6 or more business days prior to the time being requested
• Stay aware of TVC Pro-Driver policies, plans, services, and procedures.

QUALIFICATIONS                                                                                                                           

Education Requirements

• • High School Diploma (or GED) required (or relevant work experience)

Professional Experience

• • 2+ years customer service experience
    • Licenses, Certificates, Credentials, and Other Requirements
• • Must be fluent in English/Spanish 
  • Working knowledge of MSOffice, data entry applications and conducting internet searches
  • Keying speed of a minimum of 35 WPM

Skill Sets

• • Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
  • Ability to work independently and with a team in a fast-paced environment
  • Fluent in virtual communications. (Emails, Instant Messaging and Calls)
  • Familiarity with legal terms is a plus

Physical Requirements

• • Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Schedule

• • 40 hours per week; any overtime must be approved by Supervisor/Manager
  • Either 8am-5pm, Monday-Friday or 10am-7pm, Monday-Friday.

Location

• • The location assignment is remote.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.