Learning and Development Program Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Learning & Development (L&D) Program Manager leads scalable role-based and product-based training for employees and customers. Partnering with business leaders, product teams, subject matter experts, customer-facing functions, People teams, designers, and L&D specialists, the role translates business, product, audience, and performance needs into structured learning paths and user-centered content that improve learner proficiency, product adoption, and business and customer outcomes.

Primary Responsibilities:

• Establish and manage an enterprise learning and content program focused on scalable role-based and product-based training for employees and customers, as applicable
• Set program and content strategy, objectives, roadmaps, priorities, resource plans, schedules, risks, communications, and stakeholder expectations across concurrent initiatives
• Conduct needs, role, task, audience, and content analyses to define competencies, product knowledge, proficiency levels, learning objectives, audience personas, and content gaps
• Design and maintain role-based curricula, learning paths, onboarding, certification, continuing education, and product training aligned with business capabilities, workflows, releases, implementation needs, and adoption priorities
• Develop, govern, and maintain learning and performance-support content across appropriate delivery channels, ensuring accuracy, accessibility, consistency, and lifecycle control
• Coordinate cross-functional partners and subject matter experts to validate priorities, content accuracy, audience relevance, delivery readiness, reviews, and approvals
• Monitor program performance and use learner, stakeholder, proficiency, adoption, and business outcome data to improve, consolidate, or retire learning solutions
• Lead employee experience, growth, onboarding, and development initiatives, and provide coaching, mentorship, standards, and delivery guidance to instructional designers, facilitators, SMEs, and program stakeholders through organizational and process changes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of recent experience in one or more of the following four disciplines (i.e., Program Management, Project Management, Information Technology, and/or Content Strategy)
• Demonstrated experience developing and managing role-based curricula, product training, learning paths, assessments, onboarding, content portfolios, and blended learning programs
• Experience conducting content audits, defining governance models, developing audience-focused messaging, and managing materials across multiple channels
• Experience working with cross-functional departmental workflows
• Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality

Preferred Qualifications:

• Experience in instructional design, enablement, product education, or customer education
• Experience with the Change Healthcare Radiology application
• Experience with imaging and healthcare systems (PACS, RIS, DICOM, HL7, Enterprise imaging solutions)
• Experience with Medical Imaging, Knowledge of SQL Databases, informatics and/or Enterprise-class Information Systems
• Knowledge of medical communication protocols a plus (i.e., DICOM / HL7/XML)
• Working knowledge of instructional design principles and practices
• Knowledge of adult learning, competency-based development, assessment, product enablement, content strategy, and audience-centered design

Canada Residents Only: The salary range for Canada residents $82,700 - $171,900 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission