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AI Summary
About the Role
We are looking for an experienced Lead Systems Engineer -L4 to join a growing Managed Services Provider (MSP) supporting a diverse portfolio of small to medium-sized businesses. This is an excellent opportunity for a highly motivated technical professional who enjoys solving complex infrastructure challenges, leading technical projects, and delivering exceptional customer outcomes.
The successful candidate will thrive in a fast-paced environment, enjoy continuous learning, and take pride in delivering high-quality solutions while contributing to ongoing service improvements.
About the Client
You will be working with a well-established Australian managed services provider that delivers reliable IT support, cloud solutions, procurement, and software licensing services to small and medium-sized businesses across a range of industries. The organisation has built a strong reputation for delivering high-quality customer service and fostering long-term client partnerships. Their collaborative culture encourages ownership, continuous improvement, and technical excellence.
\nExperience & Background
- Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment.
- Strong experience supporting Microsoft 365 environments.
- Ability to independently learn, evaluate, and implement new technologies.
- Proven ability to contribute to service improvement initiatives.
- Relevant IT qualifications or industry certifications are highly regarded.
Technical Skills
Essential
- Microsoft 365 administration
- Microsoft Intune
- Microsoft Windows Server and Desktop Operating Systems
- Router and firewall administration
- Network administration
- Microsoft Defender or other endpoint protection platforms
Desirable
- ConnectWise Automate or similar RMM platforms
- ConnectWise Manage or similar ticketing systems
- Microsoft Azure
- Microsoft PowerShell
- Cloudflare products
- Azure Virtual Desktop (AVD) or other VDI technologies
- Microsoft Teams Phone System
- Microsoft Power Automate
- Microsoft Sentinel or other SIEM platforms
- Security frameworks such as CIS or NIST
- Ubiquiti UniFi
- macOS support
- ITIL knowledge
Certifications
- Microsoft 365 Expert, Azure Associate, or equivalent certification
- Networking and/or firewall certification
- Cybersecurity certification
- Commitment to ongoing professional development and technical certification
Personal Attributes
- Excellent verbal and written English communication skills
- Strong analytical and troubleshooting abilities
- High attention to detail
- Self-motivated with the ability to work independently and collaboratively
- Strong time management and multitasking skills
- Fast learner with a proactive and inquisitive mindset
- Committed to delivering quality outcomes and seeing tasks through to completion
Technical Escalation & Support
- Act as the primary escalation point for Level 1 and Level 2 support engineers.
- Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues.
- Configure and support Single Sign-On (SSO) using Microsoft Entra.
- Assist clients in meeting cybersecurity and compliance framework requirements.
- Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions.
- Monitor service tickets to ensure timely resolution within agreed service levels.
- Monitor system alerts, logs, and proactively address issues.
- Identify system vulnerabilities and implement appropriate remediation.
- Perform root cause analysis to minimise recurring incidents.
Projects & Implementation
- Design, plan, and deliver IT infrastructure projects.
- Lead Microsoft 365 and file server migrations.
- Deploy and configure Microsoft Intune environments.
- Deliver SharePoint migration projects.
- Implement disaster recovery solutions.
- Configure networking infrastructure, including firewall deployments.
- Support technical research and solution design alongside the Technical Manager.
Documentation & Service Excellence
- Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records.
- Maintain accurate project and service documentation within documentation platforms.
- Foster strong client relationships through professional communication and high-quality service delivery.
- Demonstrate professionalism and accountability in all customer interactions.
- Maintain accurate time recording and documentation for all completed work.
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
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