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AI Summary
Own the cross-platform payer product strategy to drive digital health solutions and generate referenceable wins within the payer segment. Lead beta partnerships with health plans and collaborate with engineering teams to define and deliver the product roadmap.
Job Title: Lead Product Manager, Payer
About Kyruus at RevSpring
Kyruus Health, a business unit of RevSpring, connects people to the right care. RevSpring is a leader in healthcare engagement and payment solutions, serving 740+ health systems and 100+ health plan brands. Together, we are building the infrastructure that links provider data, omni-channel member engagement, and payment technology into a unified platform — purpose-built for the healthcare revenue cycle and care access markets. We operate with the urgency of a growth-stage company and the discipline of a business with real commercial commitments to deliver on.
The Role
When RevSpring acquired Kyruus Health, it brought together two complementary capabilities: Kyruus’s deep payer and provider data infrastructure and RevSpring’s battle-tested omni-channel engagement, voice, and payment technology. The thesis was that combining these platforms could unlock a meaningful new market in payer-facing digital health solutions.
This role exists to make that thesis real.
The Lead PM, Payer owns the cross-platform payer product strategy at Kyruus. You will drive beta partnerships with health plans, work directly with payer executive buyers to shape and close new use cases, and partner with RevSpring product and engineering teams to define what we can credibly commit to building. You are directly accountable for generating referenceable wins that open the payer segment at scale. Target: signed beta partners and first bookings by end of 2026, with broader payer pipeline momentum by mid-2027.
What You Will Do
Own the payer product strategy
- Define and drive the product roadmap for Kyruus’s payer-facing solutions, with a focus on three core bets: omni-channel outreach for health plans (care gap closure, PCP selection, CAHPS and HOS surveys, Medicare and marketplace enrollment); agentic voice solutions for health plan call centers integrated with the Kyruus Enterprise MCP; and member payment collection and enrollment self-service in partnership with the RevSpring payments team.
- Identify longer-term trends in the payer market, quantify addressable opportunity, and translate them into a product investment thesis with clear ROI framing for executive stakeholders.
- Maintain a keen awareness of the competitive landscape and buyer behavior across health plans, and use those insights to sharpen roadmap prioritization and go-to-market positioning.
Drive beta partnerships and payer revenue
- Engage directly with health plan executives at target payer organizations to shape product direction, build trust, and close beta commitments on new capabilities.
- Design and run beta programs that generate measurable, referenceable outcomes — and convert those pilots into repeatable commercial deals across the payer customer base.
- Partner closely with Sales and Marketing to sharpen payer-specific messaging, enable the sales team with deep payer subject matter expertise, and ensure we sound credible in health plan executive conversations.
- Operate at the intersection of product and revenue: understand what we can credibly commit to building, what we need to sign up for to win a deal, and how to navigate that conversation without overcommitting.
Build cross-platform and cross-functional alignment
- Embed with RevSpring product and engineering teams to develop a thorough understanding of current capabilities, realistic build timelines, and where the guardrails are — and when they can be pushed.
- Lead effective discovery, scoping, and prioritization conversations across product, engineering, design, sales, and customer success. Translate complex payer needs into well-defined epics and user stories with clear acceptance criteria.
- Assess build vs. buy vs. partner decisions as new payer capabilities come into scope, and develop recommendations grounded in commercial impact and platform strategy.
- Partner with Analytics to define and track KPIs for payer-facing product investments; communicate value delivery clearly to internal and external stakeholders.
Contribute to team and organizational growth
- Serve as a mentor and thought partner across product management levels, contributing to a culture of continuous discovery and outcome-oriented delivery.
- Create artifacts that serve both internal and external audiences: case studies, enablement materials, release documentation, and customer-facing product narratives.
- Participate in recruitment and evaluation of product talent as the team scales.
What You Will Bring
- 8–12+ years of product management experience, including meaningful time at a B2B or B2B2C digital health company with health plan customers.
- Direct experience engaging with payer executive buyers — shaping product direction in partnership with health plan stakeholders, not just gathering requirements.
- Demonstrated track record of contributing to revenue outcomes: winning new logos, enabling deals, closing betas, or turning a product gap into a commercial opportunity.
- Deep familiarity with payer-facing use cases: omni-channel member engagement, care gap closure, member activation, call center workflows, or member payments.
- Experience working in or alongside a PE-backed, acquisition-integrated, or fast-scaling company environment — you know how to maintain product continuity through change.
- Ability to lead by influence across engineering, design, sales, and customer success in the absence of direct authority.
- Strong command of Agile delivery: epic and story writing, backlog management, sprint ceremonies, and iterative delivery in distributed teams.
- Experience with AI-powered product development and a genuine, hands-on orientation toward building with AI tools.
- Excellent written and oral communication skills, including the ability to distill complex technical concepts for non-technical executive audiences inside and outside the organization.
Lead Product Manager Competencies
At the Lead PM level, we expect the following in how you work:
- Communication & Influence: Able to clearly articulate problems, solutions, and recommendations across multiple mediums, influencing multiple teams and stakeholders to decision.
- Strategic Thinking: Ability to understand key market trends, competitive landscape, and buying habits of payer customers; creation of competitive gap analysis and investment recommendations.
- Delivery: Ability to define and structure large cross-functional initiatives, solve major problems within the company, and drive efficient delivery while identifying innovative approaches to complex challenges.
- Coaching & Mentorship: Able to identify development opportunities in others, serve as mentor across levels, and lead recruitment and evaluation of outside talent.
- Value & Metric Driven: Clear vision and roadmap tied to measurable outputs; ability to define, track, and communicate value delivery to the company and to customers.
- User Focused: Ability to coordinate and lead discovery sessions with payer stakeholders and end users, and map strategic roadmap decisions back to real user and customer needs.
- Stakeholder Management: Able to identify stakeholders outside strict line of command, develop plans for resolution, and navigate complex cross-functional relationships with commercial stakes.
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