Lead Implementation Consultant, ERP (Apparel)
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AI Summary
Overview
We’re looking for a Lead Professional Services Consultant – Exenta ERP for our remote US team. This is a full-time position. You’ll join an experienced Professional Services team supporting our growing base of apparel and textile customers leveraging Aptean’s Exenta ERP solution.
About the role
As a Lead Professional Services Consultant focused on Exenta ERP, you will play a critical role in delivering and leading ERP implementations for customers in the apparel, fashion, and textile industries. This position combines hands-on implementation expertise with leadership responsibilities, guiding clients through full lifecycle deployments—from discovery and requirements gathering through configuration, testing, and go-live.
You’ll act as a trusted advisor to customers, ensuring Exenta ERP is aligned to industry-specific processes such as production, supply chain, and inventory management. In addition to leading implementations, you will manage complex customer relationships, resolve escalated issues, and partner cross-functionally with Product and R&D to enhance solution delivery and customer outcomes.
Success in this role requires a strong understanding of apparel/textile business processes, the ability to lead multiple projects simultaneously, and a consultative approach to solving business challenges. You’ll bring both strategic insight and executional rigor, helping customers maximize the value of Exenta ERP while driving successful, on-time project delivery.
Key Responsibilities:
- ERP Implementation Leadership – Lead full lifecycle implementations of Exenta ERP, including discovery, requirements definition, configuration, testing, training, and go-live support for apparel and textile customers.
- Client Advisory and Engagement – Serve as a trusted advisor to clients, guiding them on best practices and ensuring alignment between business processes and system capabilities.
- Project Delivery and Execution – Partner with project managers and cross-functional teams to deliver projects on time, on budget, and on schedule while managing multiple engagements simultaneously.
- Industry Process Alignment – Apply deep knowledge of apparel and textile operations, including production, supply chain, and inventory management, to drive effective system configurations and outcomes.
- Incident Resolution and Escalation – Act as an escalation point for complex customer issues, providing expert-level troubleshooting and ensuring timely and effective resolution.
- Cross-Functional Collaboration – Work closely with Product Management and R&D teams to communicate customer feedback, identify trends, and drive enhancements to Exenta ERP.
- Knowledge Sharing and Mentorship – Mentor junior consultants, contribute to internal knowledge bases, and promote best practices across the Professional Services organization.
- Customer Relationship Management – Build and maintain strong customer relationships, managing expectations and ensuring a high level of customer satisfaction throughout engagements.
About you
- To excel in this role, you should have:
- 7+ years of experience in ERP implementations, with a strong track record of leading full lifecycle projects.
- Demonstrated experience working with ERP solutions in the apparel and/or textile industry (Apparel Saas/ERP strongly preferred).
- Proven ability to lead client engagements, facilitate discovery sessions, and translate business requirements into system configurations.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
- Experience managing multiple projects in a fast-paced, client-facing environment.
- Ability to work independently while also mentoring and guiding team members.
- Bachelor’s degree preferred but not required.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to
grow your career in a fast-paced, flexible and casual environment, an outstanding
opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled,
purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the
unique challenges facing process and discrete manufacturers, distributors and other
focused organizations. Aptean’ s compliance solutions are built for companies serving
specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000
highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through
embracing and understanding our differences that we are able to harness our individual
power to maximize the success of our customers, our employees and our company.” –
TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are
central. We are committed to applying this principle as we interact with our customers,
build our teams, cultivate our leaders and shape a company in which any employee can
succeed, regardless of race, color, sex, national origin, sexuality and gender identity,
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs
allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.
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