Lead Forward Deployed Engineer

• Deploy, configure, and customize BMC’s agentic AI in customer environments (on-prem, hyperscaler, or OpenShift), ensuring value from Day 1.
• Take ownership of features and integrations end-to-end, even when requirements are incomplete or evolving.
• Build integrations with customer systems and cloud platforms (AWS, Azure, GCP).
• Support proofs-of-concept and pilots end-to-end; resolve technical and business blockers; keep stakeholders informed.
• Work directly with customers across regions/time zones, with travel as required.
• Act as a trusted technical advisor on agentic-AI adoption with human-in-the-loop, governed approaches.
• Bring field learnings back to product and engineering based on real usage.
• Contribute pragmatic engineering standards — CI/CD, automated testing, and DevOps practices.
• Define repeatable deployment, integration, and value-realization patterns across customers.
• Lead complex/strategic accounts technically; escalate systemic product gaps with prioritization.
• Coach and raise the bar for the acceleration engineering practice.
• Align Product, Engineering, Security, and Customer teams on shared field standards.

• Typically 8–13 years of relevant experience
• Bachelor’s or Master’s in Computer Science, Engineering, or related field (or equivalent experience).
• Python and software-engineering fundamentals; LLM/RAG/agents/prompt engineering literacy (depth scales with level).
• Enterprise systems/API integration; cloud platforms (AWS, Azure, GCP).
• Containers/orchestration (Docker, Kubernetes, OpenShift) and CI/CD as level requires.
• Excellent verbal and written communication; customer comfort scales with level.
• Rapid prototyping and ownership; willingness to travel as needed.
• Multi-engagement or multi-team adoption of practices you led.
• Sets delivery standards for customer engineering, not only excels on one account.
• Balances customization pressure with productized, supportable solutions.

• Customer, on-prem, or air-gapped deployments.
• Presales, solutions-engineering, or professional-services experience.
• Domain exposure relevant to the hiring team; Agile/Atlassian.

Our commitment to you! 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.