Lead Epic PB Analyst

This is a remote position.

The Lead will provide oversight for application support activities, including Incident, Problem, Request, and Change Management, while serving as an escalation point for complex issues. This position requires strong Epic expertise, project leadership, stakeholder management, and the ability to work independently with minimal oversight.

Responsibilities

• Lead and coordinate Epic PB Administration and PB Claims activities across implementation, optimization, and ongoing production support.
  
• Serve as a primary representative throughout build, configuration, testing, go-live, and post-go-live support.
  
• Act as the senior escalation point for complex application issues and support activities.
  
• Provide leadership and guidance to analysts, ensuring consistent, high-quality outcomes and adherence to standards.
  
• Apply expert knowledge of Epic applications, professional billing workflows, and healthcare operations to support business and operational goals.
  
• Analyze complex issues, identify root causes, and develop effective solutions across application and operational teams.
  
• Collaborate with clinical, business, technical, and IS stakeholders to understand requirements, workflows, dependencies, and opportunities for improvement.
  
• Support Incident, Problem, Request, and Change Management processes.
  
• Lead or contribute to projects, enhancements, upgrades, and optimization initiatives.
  
• Coach and mentor team members while promoting creative problem-solving and continuous improvement.
  
• Maintain accurate application documentation, workflows, and technical specifications.
  
• Work independently while coordinating across multiple teams and priorities.
  

Required Qualifications

• 5–7+ years of experience in healthcare, business, information systems, or a related field.
  
• Strong Epic experience with Professional Billing (PB) Administration and/or PB Claims.
  
• Expert understanding of healthcare business processes, workflows, and application support.
  
• Experience with application implementation, configuration, testing, go-live, optimization, and production support.
  
• Strong problem-solving, communication, and stakeholder management skills.
  
• High school diploma or equivalent; proof of education required.
  
• Current/valid Epic certification(s) relevant to the supported application(s); online certification verification required.
  
• Ability to work independently and provide leadership with minimal oversight.
  

Preferred Qualifications

• Supervisory or team leadership experience.
  
• 2+ years of project management experience or equivalent project leadership experience.
  
• Experience working within a large, complex healthcare organization.
  
• Experience mentoring or coaching application analysts.
  
• Additional Epic certifications related to Professional Billing or Revenue Cycle.
  
• Bachelor’s degree in Information Systems, Computer Science, Healthcare Administration, Business, or a related field.
  

Benefits