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Lead application support and coordination for Epic Grand Central and Prelude, serving as the primary representative during implementation and optimization. Oversee team activities, manage complex issues, and mentor staff to ensure high-quality system performance and operational alignment.
This is a remote position.
Superlanet is seeking an experienced Epic Analyst with expertise in Epic Grand Central and Prelude to support our healthcare client in Texas. This is a fully remote, 3-month contract opportunity with high possibility of extension, focused on application leadership, implementation support, system optimization, and team oversight.
Lead application support and coordination across the designated Epic focus area.
Serve as the primary application representative throughout implementation, including build, configuration, testing, go-live support, and optimization.
Provide advanced application guidance and serve as an escalation point for complex issues.
Oversee Incident, Problem, Request, and Change Management activities.
Ensure team members maintain quality standards and deliver consistent, high-quality application support.
Apply expert knowledge of clinical and business workflows to support operational goals.
Collaborate with stakeholders and leadership to influence project outcomes and drive system improvements.
Mentor and coach team members while encouraging creative problem-solving and continuous improvement.
Current Epic Grand Central and Prelude certifications required.
Online verification of Epic certifications required at submission.
Minimum high school diploma with relevant experience.
Associates or Bachelor's degree preferred, ideally in Healthcare, Business, or Information Systems.
Demonstrated experience supporting Epic applications through implementation, build, testing, go-live, and optimization.
Strong understanding of application support processes, including Incident, Problem, Request, and Change Management.
Proven ability to provide technical leadership, troubleshoot escalations, and mentor application teams.
Strong understanding of healthcare operational workflows.
Epic Real-Time Eligibility (RTE) certification or experience.
Associates or Bachelor's degree in a related field.
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