Epic MyChart/Digital Front Door Analyst

This is a remote position.

Superlanet is seeking an experienced Epic MyChart / Digital Front Door Analyst to support our healthcare client in Texas. This is a primarily remote, direct-hire opportunity with occasional onsite travel.

This role will focus on enhancing the digital patient experience through Epic Care Companion, Provider Finder, Digital Front Door functionality, and MyChart Questionnaire Series. The ideal candidate brings strong hands-on MyChart build and configuration experience, with an understanding of how patient-facing functionality integrates with Epic Ambulatory and clinical workflows.

We are looking for an analyst who can independently configure, troubleshoot, and optimize digital patient engagement tools while collaborating with clinical, operational, and IT teams to improve patient access and care coordination.

Key Responsibilities

• Build, configure, maintain, and optimize Epic MyChart functionality, with a primary focus on Care Companion, Provider Finder, Digital Front Door, and Questionnaire Series.
  

• Support Care Companion workflows, including patient care plans, automated tasks, reminders, questionnaires, and ongoing patient engagement.
  

• Configure and optimize Provider Finder, including provider search functionality, specialty mapping, provider profiles, and integration with scheduling workflows.
  

• Develop and maintain MyChart Questionnaires and Questionnaire Series, including conditional logic, automated triggers, patient intake, and integration with clinical workflows.
  

• Support broader Digital Front Door initiatives, including patient self-service, online scheduling, digital intake, and patient engagement.
  

• Collaborate with Epic Ambulatory and clinical application teams to ensure MyChart functionality integrates effectively with provider workflows, documentation, and patient care.
  

• Troubleshoot application issues, perform system testing, support upgrades, and implement workflow enhancements.
  

• Partner with clinical, operational, Patient Access, and IT stakeholders to identify opportunities to improve the digital patient experience.
  

• Support implementations, go-lives, and ongoing application optimization.
  

Required Qualifications

• Active Epic MyChart certification or accreditation.
  

• Strong hands-on experience building, configuring, and supporting Epic MyChart functionality.
  

• Demonstrated experience with Care Companion, Provider Finder, MyChart Questionnaires/Questionnaire Series, and/or Digital Front Door workflows, with depth in multiple priority areas.
  

• Experience supporting patient-facing digital workflows and understanding their integration with clinical and operational processes.
  

• Ability to independently troubleshoot, configure, test, and optimize Epic applications.
  

• 3–4+ years of healthcare IT experience, including 2+ years supporting Epic.
  

• Experience with Epic implementations, upgrades, optimization, and production support.
  

• Associate degree required.
  

• Strong analytical, communication, problem-solving, and cross-functional collaboration skills.
  

Preferred Qualifications

• Hands-on experience with Epic Care Companion, including care plan configuration and automated patient engagement workflows.
  

• Experience configuring Provider Finder, including provider search, specialty mapping, and scheduling integration.
  

• Advanced experience with MyChart Questionnaires and Questionnaire Series, including conditional logic and clinical workflow integration.
  

• Epic Ambulatory experience or certification, particularly with workflows connecting patient-entered information to clinical documentation and provider workflows.
  

• Experience with Cadence, Open Scheduling, and Direct Scheduling.
  

• Experience supporting enterprise Digital Front Door initiatives and patient self-service strategies.
  

• Experience with Epic Hello World, MyChart Welcome, or digital outreach functionality.
  

• Additional Epic certifications.
  

• Bachelor's degree or higher.
  

Ideal Candidate

Benefits