Lead Director - Agile Practice Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Direct activities of the team including overseeing and coordinating Scrum events, ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provide coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner in product backlog management and prioritization. Develop strategy to monitor and measure the team's progress through established metrics, promoting self-organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity.

What you will do

• Administer the change management plan to support the adoption and sustainability of agile practices.
• Advise general managers on retrospective meetings and feedback mechanisms to gather insights on process areas that need improvement.
• Advise management on approaches to maximize value delivery and the return on investment (ROI).
• Manage and advise teams on the standards for metrics and reporting to provide visibility into agile performance and share insights with stakeholders.
• Align coaching and mentoring programs to the needs of agile staff and supporting teams to ensure positive project outcomes.
• Communicate with agile teams through the utilization of management tools, collaboration platforms, and visualization boards.
• Communicate with top management on how to implement agile methodologies that focus on flexibility and collaboration methods that effectively enable teams to respond to change.
• Contribute to business objectives and strategize on how to increase productivity and enable faster time-to-market for products and features in order to stay competitive in a rapidly evolving market.
• Contribute to top-level decision making on governance and compliance protocols to ensure compliance with organizational policies, standards, and regulations.

Required Qualifications

• 10-15+ years of work experience
• ICAgile Certified Professional (ICP) required
• Adept at execution and delivery skills (planning, delivering, and supporting)
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem-solving and decision-making skills
• Mastery of growth mindset skills (agility and developing yourself and others)

Preferred Qualifications

• Healthcare background w/ focus on Medicare and Medicaid lines of business.
• Demonstrate high‑level understanding of key healthcare business processes, including claim adjudication and editing, provider contracting and pricing, plan and benefit configuration, accumulator exchanges, provider and member payment products, HIPAA EDI transactions, and encounter reporting.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.