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Job Description:

LATAM Healthcare Customer Care Rep

Remote Position (Medellín or Bogotá)

High English proficiency

Grade: 8

Job summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America.

The team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica in English, Spanish, or Portuguese.

He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.

Responsibilities:

• Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).

• Analyzes and resolves Healthcare account issues.

Qualifications:

• Excellent communication skills and English, Spanish and Portuguese language proficiency, flexible and eager to learn.

Working hours:

Availability: Monday to Friday 6AM to 8PM, excluding US Major Holidays

44 Hrs per week.

Employee Type:
 

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