The Lab Client Services Representative will work in the inbound call center. In this role, they will be the primary point of contact for our patients and clients.

• Schedule appointments for all SL outpatient lab locations (Patient Service Centers)

• Addresses and documents client and patient inquiries via phone, email, and chat

• Follows department protocols for add on testing

• Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)

• Fax lab results

• Order couriers for specimen pick ups

• Uploads patient documents to hospital chart

• Escalates unresolved concerns to the SLRL Customer Accounts Manager

• Other duties as assigned

Shift: Full-time. Hours for this position are Monday - Friday 8:30 am - 5:00 pm

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Continuing Education Assistance and Tuition reimbursement
• Leave of Absence, PTO, and various Welfare plans
• Retirement contributions
• Employee Assistance Program