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MyTalent.io

Kundensupport Teilzeit - Vollzeit

Posted 21 days ago

Worldwide

0-2 years experience

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AI Summary

The role involves providing customer support across various channels including phone, email, and WhatsApp. Responsibilities also include managing tickets via Freshdesk and responding to comments and reviews on social media platforms.

This is a remote position.

Stellenanforderungen

Geplanter Tätigkeitsumfang:

Nach Absprache

Erforderliche Sprachkenntnisse:

Deutsch B2–C1

Tätigkeitsschwerpunkte:

Kundensupport

Stellenbeschreibung:

Unterstützung im Kundenservice über verschiedene Kommunikationskanäle.

Aufgaben:

Bearbeitung von Kundenanfragen per Telefon, E-Mail und WhatsApp
Bearbeitung und Verwaltung von Tickets über Freshdesk
Beantwortung von Kommentaren auf Instagram, Meta und weiteren Werbeplattformen
Betreuung von Bewertungsportalen und Beantwortung von Bewertungen
Telefonischer Kundensupport und Nachverfolgung offener Anliegen

Anforderungen:

Erfahrung im Kundenservice und telefonischen Support
Sehr gute Kommunikationsfähigkeit und freundlicher Umgang mit Kunden
Zuverlässige und strukturierte Arbeitsweise
Idealerweise Erfahrung mit Freshdesk oder vergleichbaren Ticketsystemen

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Employees 51-200 employees Industry Staffing and Recruiting

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