Knowledge Management Consultant, Amman, Jordan, Programme Planning, Monitoring and Research (PPMR), 5.5 months, Remote work

Contract Duration - 5.5 months

Working arrangement - Remote work, Programme Planning, Monitoring and Research (PPMR), Amman, Jordan

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

TERMS OF REFERENCE

The Programme Planning, Monitoring and Research (PPMR) Section supports knowledge management, organizational learning, evidence management, and information-sharing initiatives across the Middle East and North Africa (MENA) region. Through these functions, the section works with Country Offices and Regional Office teams to strengthen access to knowledge and evidence, facilitate learning and collaboration, and support the use of information for planning, programming, and decision-making.

UNICEF is currently transitioning from the Middle East and North Africa Regional Office (MENARO) and Europe and Central Asia Regional Office (ECARO) structures into the new Europe, Central Asia, Middle East and North Africa Regional Office (ECAMENA). This transition requires extensive work to map, consolidate, migrate, and reorganize digital workspaces, knowledge repositories, evidence assets, and institutional documentation across both regions. It also requires the establishment of new systems, governance arrangements, and processes to ensure that knowledge and information remain accessible and that critical institutional memory is preserved throughout the transition.

At the same time, the Regional Office must continue delivering ongoing knowledge management and organizational learning functions that support Country Offices and regional teams. This includes maintaining regional knowledge and evidence repositories, supporting the Knowledge@UNICEF platform, managing the regional IMEP repository, facilitating knowledge exchange across the region, coordinating communities of practice, producing knowledge products, and supporting organizational learning initiatives. Given the scale and complexity of the transition process, additional dedicated capacity is required to support both the implementation of the ECAMENA Digital and Knowledge Transition Exercise and the continuity of existing regional knowledge management functions. The consultancy will therefore contribute to ensuring a smooth transition to the new regional structure while maintaining essential knowledge management services and support to Country Offices and Regional Office teams.

If you would like to know more about this consultancy, please review the complete Terms of Reference here:  TMC0003273 External ToR.pdf

Minimum Qualification required:

Education

• Advanced university degree (Master's degree) in Knowledge Management, Information Management, Information Science, Library Science, Social Sciences, International Development, Public Administration, Data Management, or a related field.
• A first university degree combined with two additional years of relevant professional experience may be accepted in lieu of an advanced degree.

Work experience

• Minimum five years of progressively responsible professional experience in knowledge management, information management, programme monitoring, organizational learning, digital collaboration
• platforms, or related fields.
• Experience supporting SharePoint, knowledge repositories, content management systems, or
• digital collaboration platforms.
• Experience developing knowledge products, newsletters, reports, or learning materials.
• Experience supporting communities of practice, learning initiatives, or knowledge-sharing activities.

Knowledge/Expertise/Skills

• Excellent organizational and coordination skills.
• Strong writing, editing, and communication skills.
• Ability to manage multiple priorities and deliver results under tight deadlines.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills and ability to work collaboratively across teams and cultures.
• Strong proficiency in Microsoft 365 applications, including SharePoint, Teams, Excel, and PowerPoint.
• Familiarity with knowledge management principles, organizational learning approaches, and information management systems.
• Demonstrated ability to use artificial intelligence (AI) and generative AI tools to support knowledge management, information retrieval, content development, knowledge organization, and organizational learning is desirable.

Language Requirements

• Fluency in English is required.
• Knowledge of Arabic and/or French is considered an asset.
  Desirables
• Experience working in humanitarian, development, or UN contexts is desirable.
• Experience with data visualization tools (Power BI, Tableau, or similar) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal  TMC0003273 Financial proposal.docx
• Technical proposal requirement:
  Applicants are requested to send a technical proposal including understanding of the assignment, proposed methodology, workplan, and approach to supporting the ECAMENA transition and ongoing regional knowledge management functions.

Remarks:  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.