Kinetic Assigner

About This Role:

This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. ***This position can be filled remotely anywhere within the country.***

What You'll Do:

• Handle inbound calls from Kinetic technicians in a call center environment
• Access and update customer facility records
• Handle two chat session interactions simultaneously
• Research, assign and update facilities on customer accounts
• Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly
• Properly maintain facility records for customer accounts
• Program voice services in multiple switch platforms
• Assist technicians with order modifications and cancellations
• Communicate technical and escalated issues to management

Do You Have?

• Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required
• Excellent attendance and punctuality
• Detail orientation
• Good verbal and written communication skills
• Strong time management, organizational, and analytical skills
• Ability to collaborate well with others
• Ability to multi-task, problem solve and provide an excellent customer focused experience

Even Better: 

• Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web)
• Technically minded / strong attention to detail
• Highly self-motivated/ability to work independently, innovative and works well under pressure
• Learns new processes quickly and adapts well to system transformations or process updates

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job.  College hours or a college degree may be substituted for some experience as deemed appropriate.

Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies

Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.