Junior špecialista podpory partnerov

Seeking a Hero for Our Partners! (100% Home Office)

Are you a communication master and fluent in Hungarian and Slovak? Then you are exactly who we're looking for!

Join our team and become a key pillar of support for our partners (sellers) on the Allegro platform. You will be their right hand, helping them with every challenge and ensuring their journey to successful selling is smooth from A to Z.

Your main responsibilities:

• Multi-channel support: You will communicate daily with our merchants (mostly in Hungarian and Slovak) – via e-mail, phone, chat, and WhatsApp. No question will be a problem for you. Sometimes you might also communicate with merchants in another language, but various tools will help you with translations.
• Support from A to Z: You will partner with them through all phases: from starting the registration, through account setup and first orders, all the way to invoicing and financial settlement.
• Onboarding and assistance: You will help merchants with initial setup, explain processes, and activate services. You will also assist with managing orders, refunds, and complaints.
• Relationship building: You will actively nurture long-term relationships with merchants and ensure their maximum satisfaction.
• Innovator role: You will track requests, report, and provide feedback that helps us continuously improve our services.
• Process creation: You will have a real impact on building the Allegro brand and creating processes that streamline the work of the entire team.

What will you find here and why will you enjoy it?

• Work with a mission: You will genuinely help our merchants grow and educate them.
• Zero sales pressure: Unlike many call centers, we are not a sales line. We focus exclusively on support!
• Dynamic environment: A wide range of questions awaits you; there is no risk of falling into a rut here.
• Career growth: You will get a great opportunity to learn and develop your communication and analytical skills in an e-commerce environment. We have a clear path ready for you to work your way up to Senior and later to Expert. Every advisor here also has the chance to become a team ambassador for a selected area, which is a great opportunity for further motivation and development.

This is the right job for you if:

• You have experience in partner/client care (if you can handle multiple channels like e-mail, chat, WhatsApp, or Messenger, that's a huge plus!).
• You are fluent in Hungarian and Slovak (both written and spoken).
• You are flexible – you don't mind shift work (including weekends and holidays) because our partners need constant support.
• You can easily analyze data from various sources and work across multiple systems simultaneously.
• You are a team player and enjoy collaborating with other departments.
• You enjoy people: You find joy in communication, are open-minded, full of energy, and partner satisfaction is your top priority.
• Experience in e-commerce (online stores) is a great advantage for you.

What we offer:

• A total of 29 days off (20 vacation days, 5 extra days off, 3 sick days, Volunteer Day) plus additional time off to care for a family member.
• Want to fulfill a creative or travel dream? No problem! After 3 years, you can take a sabbatical, i.e., up to an extra month off.
• You will receive meal vouchers that you can use at many great places, or you can opt for a flat meal allowance.
• We care about our employees' health, which is why we offer the option to get a MultiSport card or a regular monthly contribution to the Cafeteria.
• 100% Home Office – work comfortably from anywhere.
• Contributions to supplementary pension savings and prescription glasses.
• Did you just have a baby or want to accompany your little one on their first day of school? We'll support you in everything!
• We value our employees, which is why we offer rewards for years of service.
• A great atmosphere even from a distance! We organize various online and offline "happiness" activities to liven up the workday – such as games, competitions, and various monthly themed events.