Junior ServiceNow Developer

We are seeking a Junior ServiceNow Developer to join our team supporting federal government clients. This role is ideal for an early-career technology professional who has foundational experience with the ServiceNow platform and is eager to continue developing their technical skills in a collaborative, mission-focused environment. The ideal candidate has experience with ServiceNow configuration and development, understands basic scripting concepts, and is motivated to learn and grow while contributing to high-quality solutions for federal clients.

Job Functions:

• Support the development, configuration, testing, and implementation of ServiceNow solutions across modules such as ITSM, CMDB, HRSD, SPM, and custom applications.

• Assist in translating business and technical requirements into effective ServiceNow configurations and solutions.

• Develop and maintain ServiceNow scripts, including Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions, under the guidance of senior team members.

• Assist with integrations between ServiceNow and external systems using REST/SOAP APIs and other integration methods.

• Collaborate with senior developers, architects, business analysts, project managers, and other stakeholders to understand requirements and deliver solutions that support client needs.

• Participate in unit testing, debugging, troubleshooting, and resolving issues to ensure reliable and high-quality solutions.

• Assist with technical documentation, including development documentation, configuration details, test results, and knowledge-transfer materials.

• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog grooming, and retrospectives.

• Support ongoing platform enhancements, process automation, and system improvements by identifying opportunities to improve efficiency and user experience.

• Continue building ServiceNow technical knowledge and skills through hands-on experience, training, certifications, and collaboration with experienced team members.

Skills and Abilities

• Foundational hands-on experience with the ServiceNow platform, including configuration, development, or administration.

• Familiarity with ServiceNow modules such as ITSM, ITOM, SPM, CMDB, or HRSD.

• Basic understanding of ServiceNow scripting, including JavaScript and concepts such as Business Rules, Client Scripts, Script Includes, and UI Policies.

• Ability to understand business and technical requirements and translate them into ServiceNow configurations or development tasks.

• Familiarity with workflows, forms, tables, notifications, and other core ServiceNow platform functionality.

• Basic understanding of integrations and APIs, including REST and/or SOAP.

• Familiarity with Agile/Scrum methodologies and experience working as part of a collaborative development team.

• Strong problem-solving and troubleshooting skills with an interest in learning new technologies and ServiceNow capabilities.

• Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical team members.

• Ability to work in a fast-paced federal consulting environment while managing multiple priorities and meeting project deadlines.

• Commitment to writing clean, maintainable code and following established development and documentation standards.

Education & Certifications:

• U.S. Citizenship is required.

• Active Public Trust clearance or the ability to obtain one.

• ServiceNow Certified System Administrator certification preferred.

• ServiceNow Certified Application Developer certification preferred or willingness to obtain.

• ITIL Foundation certification preferred.

• Bachelor's degree (or equivalent experience) in Business, Information Systems, Computer Science, or a related field preferred.

Experience:

• 1+ year of experience supporting the implementation, administration, configuration, or development of an ITSM platform; ServiceNow experience preferred.

• 1+ year of experience with ServiceNow development, configuration, or administration, including exposure to scripting, workflows, forms, business rules, client scripts, or other platform functionality.

• 1+ year of experience with JavaScript or another programming language; experience with HTML/CSS is a plus.

• Experience working in an Agile/Scrum development environment preferred.

• Experience supporting federal government clients or working with federal compliance and security requirements is a plus.

• Experience creating technical or development documentation.