IT Support Technician

The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Responsibilities:

Provide tier 1 level technical and procedural assistance via phone, email and chat

Diagnose and resolve technical hardware and software issues

Research issues using available information resources

Implement issue resolution and/or advise user on appropriate action

Follow standard help desk procedures

Log all help desk interactions

Redirect problems to tier 2 and tier 3 level support as required

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Stay current with system information, changes and updates

Assist senior IT staff as needed

Requirements

Requirements:

Bachelor’s degree preferred; some college coursework required

Working knowledge of Windows 11

Working knowledge of Microsoft O365 suite

Ability to assist others with complex issues in a professional manner

Learning and initiative skills

Strong problem analysis and problem-solving skills

Attention to detail

Excellent written and verbal communication skills

Benefits

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home
• Wellness Resources