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The intern will provide technical assistance to end-users by diagnosing and resolving hardware and software issues via phone, email, and in-person. They are also responsible for documenting interactions, setting up end-user hardware, and escalating complex technical problems.
Are you passionate about providing exceptional customer service? Do you desire to be a resource for internal users to troubleshoot computer issues? Are you intrigued by the idea of providing resolutions to technical problems? Then the IT ServiceDesk Intern role may be the job for you! The IT ServiceDesk Intern position supports the Gas South IT & PMO department with resolutions to entry-level end-user calls and improves overall response time to Helpdesk tickets.
Are you a fit?
A successful candidate for this role is proactive, ready to learn and always looking to find the best possible solutions for the business and our employees. You continuously work towards enhancing our customer experience and ability to manage direct communication with customers over the phone as well as through email and chat. You are ready to work towards the start of your IT career, and you value diversity and build / maintain relationships based on honesty and trust.
JOB RESPONSIBILITIES:
EDUCATION/KNOWLEDGE/EXPERIENCE:
Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Our Purpose and Culture
At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.
Benefits for full-time employees include:
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