Provide Tier 1 and Tier 2 technical support while administering Microsoft 365 and Entra ID environments. Manage endpoint devices, business-critical applications, and drive operational efficiency through process automation and documentation.
This is a remote position.
IT Operations Specialist (Remote | Night Shift)
About PeoplePartners
At PeoplePartners, people come first—and it shows. As a Great Place to Work® certified company, we've built a culture where talented professionals thrive, grow, and make a real impact. When you join us, you'll gain exposure to global teams, exciting technologies, and meaningful career opportunities while being supported by a community that values collaboration, continuous learning, and your success.
If you're looking for more than just your next job, you'll find it here. Join a team that celebrates curiosity, champions innovation, and empowers you to build a rewarding career with world-class clients.
Role Overview
Behind every productive business is technology that simply works—and behind that technology is someone who knows how to make the impossible look effortless.
As our IT Operations Specialist, you'll be at the center of a modern, cloud-first IT environment, helping users stay connected, secure, and productive every day. From Microsoft 365 administration and endpoint management to supporting business-critical applications and driving process improvements, you'll play a key role in delivering a seamless technology experience while expanding your expertise across a broad range of enterprise technologies.
If solving problems energizes you, learning new technologies excites you, and helping people is what you do best, this is the opportunity you've been looking for.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to internal users.
Administer Microsoft 365 and Entra ID environments.
Support and troubleshoot Windows 11 devices.
Manage user accounts, permissions, and Microsoft 365 licenses.
Administer Microsoft Intune, Exchange Online, SharePoint Online, and OneDrive.
Support business applications, including Zoom, Bill.com, Keeper, Teamwork, BambooHR, and other enterprise platforms.
Maintain IT documentation, knowledge base articles, and standard operating procedures.
Assist with technology deployments, system migrations, and IT improvement initiatives.
Identify opportunities to automate processes and improve operational efficiency.
Support secure user onboarding and offboarding.
Contribute to the reliability, security, and performance of the IT environment.
Requirements
Required Qualifications (Must-Have):
1–3 years of experience in IT Support, Help Desk, Desktop Support, or Systems Administration.
Strong experience administering Microsoft 365.
Experience supporting Windows 11 environments.
Experience with Active Directory and/or Microsoft Entra ID.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively with a team.
Preferred Qualifications:
Experience with Microsoft Intune.
Experience with Exchange Online.
Experience with SharePoint Online.
Experience using PowerShell.
Experience with automation tools.
Experience maintaining IT documentation platforms.
Experience supporting professional services or accounting environments.
Why Join PeoplePartners
When you join PeoplePartners, you're joining a workplace that's built around helping people succeed. You'll have the opportunity to work with international clients, expand your technical expertise, and build your career in a collaborative, people-first environment where learning and continuous improvement are encouraged every day. Here's what you can look forward to:
Great Place to Work® certified culture.
Fully remote work setup.
Exposure to global clients and modern cloud technologies.
Career development and continuous learning opportunities.
Supportive, collaborative, and inclusive team environment.
Engaging employee activities and recognition programs.
Opportunities to contribute to meaningful technology projects.
A workplace that values innovation, ownership, and professional growth.
If you're ready to sharpen your technical skills, work with cutting-edge cloud technologies, and make a meaningful impact every day, we'd love to hear from you. Apply today and take the next step in your IT career with PeoplePartners.
Work Details
Employment Type:Full-time
Schedule: Monday to Friday
Working Hours: Night Shift (EST)
Client Location: United States
Benefits
Permanent Work-from-home setup.
Company-provided equipment.
Secondary Wi-Fi Modem.
21 Leave Credits Annually - Leave benefits begin on Day 1.
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