IT Project Manager

Overview

Overview: 

The Upgrade Manager is responsible for ensuring the successful project management and delivery of the customer environment upgrades and internal initiatives for the all Healthedge products. In this role, you will be working across cross teams and departments, build strong partnership and relationships and will ensure a track record of on-time delivery with excellent customer satisfaction.   Using standard project management methodologies, the Upgrade Manager is a hands-on leader who will manage all aspects of the delivery. This person will manage a team of infrastructure, customer success and customer support resources in a matrixed environment.  

About HealthEdge:  

HealthEdge’s mission is to revolutionize healthcare through transaction automation and enablement of real-time business and clinical engagement among healthcare payers, providers, and patients. Our passionate, collaborative, and results-oriented team works remotely from coast to coast within the US as well as in various locations across India, with employees who specialize in healthcare payer business and technology. 

Responsibilities: 

• Partner with team and department leaders for the delivery of project-based activities. 

• Provide estimates and project charter documentation in support of on-going and new department initiatives 

• Maintain direct control over project planning. Must be able to set up measures to build the proper foundation that will be a stepping-stone to project success. 

• Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan. 

• Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy. 

• Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track. 

• Ensure that project deliverables are of high quality, best practices and meet customer requirements. 

• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations. 

• Demonstrate excellence and proven experience in developing project plans and managing project stakeholders, project teams, risks, schedules and budgets. 

• Participate and contribute thought leadership to help drive Customer Operations strategies. 

• Act as a liaison between various internal organizations (Engineering, Professional Services, Product Management, etc.) for project-based continuity. 

• Provide thought leadership vis-à-vis best practices to help scale and improve the organization. 

• All other duties as assigned. 

• Perform all job functions consistent with HealthEdge's policies and procedures, including those which govern handling PHI and PII. 

Requirements Qualification: 

• BA/BS degree in related field, PMP certification is a plus 

• 5+ years of experience managing large scale, enterprise-class, software delivery-based projects. 

• Experience managing teams of 8+ resources within a matrixed environment 

• Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan. 

• Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy. 

• Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track. 

• Ensure that project deliverables are of high quality, best practices and meet customer requirements. 

• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations. 

• Solid understanding/experience of Project Management tools (Smartsheet is a plus) 

• Experience managing projects using the Scrum Agile software development framework. 

• Preference that you have a general understanding of healthcare payor workflows including claims processing, benefits configuration, member enrollment, correspondence, medical management, and provider contracting. 

• Strong knowledge of industry business practices and value offerings. 

• Demonstrated leadership skills 

Geographic Responsibility:  Remote, US

Type of Employment: Full-time, permanent 

FLSA Classification (USA Only): Exempt 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

#LI-Remote 

**The annual US base salary range for this position is $86,000 to $91,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.